30 Sep
Desktop Engineer (Windows)
Vacancy expired!
- Support the Microsoft Endpoint Configuration Manager and Active Directory environments.
- Support the Microsoft Endpoint Manager (Intune) environment.
- Supporting the infrastructure and configuration for Office 365.
- Maintain Windows OS provisioning process and configurations via AutoPilot.
- Collaborating with the team and other teams to modernize our Windows environment.
- Creating PowerShell scripts to automate processes, tasks, and more.
- Manage software deployments via Microsoft Endpoint Configuration Manager and Microsoft Endpoint Manager.
- Designing modern standards for patch management and then executing the processes associated with OS and application-level updates/upgrades.
- Provide endpoint health and performance insights using MEM monitoring, PowerBI, etc.
- Acting as an escalation point for complex technical issues.
- Identify system trends related to endpoint issues and develop modernized solutions to improve efficiency and stability.
- Creating and maintaining relevant knowledge base articles for our IT Service Desk, Desktop Support, and end users.
- Working with internal teams and leadership to understand business requirements and providing solutions to meet them.
- Communicating progress reports to managers, project managers, and other internal stakeholders.
- This position required the ability to work in a project-based environment requiring flexibility and teamwork; performs other job duties as assigned.
- 100% remote. Work hours Pacific Time Zone preferred but not mandatory.
- Extensive experience supporting Windows 10+ in an enterprise environment.
- Experience with Active Directory, GPO, PowerShell, Microsoft Endpoint Configuration Manager, Microsoft Endpoint Manager (Intune), Azure AD, Office 365, Microsoft Defender, ServiceNow, and AutoPilot.
- Strong experience in designing and implementing best practices around OS update/upgrades, patch management, provisioning, and software deployment.
- Experience working with and maintaining Windows endpoints in a Hybrid Azure AD joined environment.
- Experience with co-management (MEM + MECM).
- Advanced knowledge of modernizing Windows infrastructure.
- Ability to troubleshoot and solve complex issues associated with hardware and software.
- Experience automating processes and tasks using PowerShell.
- Ability to deliver projects on schedule and communicate regular progress reports to internal stakeholders.
- BeyondTrust Privilege Management experience is a plus.
- macOS experience is a plus.
- Microsoft 365 Certified: Modern Desktop Administrator Associate (or equivalent experience)
Vacancy expired!