30 Sep
Consumer Lending Originations Officer
Alaska, Anchorage / mat-su , 99501 Anchorage / mat-su USA

Vacancy expired!

Reports to: Consumer Lending Processing ManagerFunctions Supervised: Consumer Lending Originations SpecialistsPrimary Functions: Supervise Consumer Lending Originations Specialists to ensure delivery of prompt, professional, knowledgeable and courteous service.Duties and Responsibilities:Maintain knowledge of all consumer loan guidelines and programs and be prepared to respond to related inquiries from members or staff.

Responsible for the quality and accuracy of telephonic transactions and operations, including achievement of service factor standards.

Ensure department compliance with established policies and procedures. Perform routine call monitoring and communicate results with Consumer Loan Center personnel.

Oversee the telephone loan application process to include 3rd party vendor as the active liaison.

Manage, train, develop, schedule, and evaluate Consumer Lending Originations Specialists.

Evaluate and provide feedback to management on department policies and procedures to ensure maximum efficiency and member service.

Oversee staff efforts to cross-sell credit union services.

Perform duties of the Consumer Lending Originations Supervisor as required.

Perform other duties as assigned.

Education: High school graduate or equivalent.Creditable Experience in Lieu of Education: Not ApplicableExperience/Skills: Minimum three years experience in a consumer loan or related position with this credit union or two years as a supervisor with another financial institution in a related field. Must have strong skills in communication (both oral and written), coordination, control, and personnel management. Must have the ability to diplomatically handle difficult situations. Must be willing to work evenings and weekends.Tenure: Not ApplicableEqual Opportunity EmployerID: 2022-5169 External Company Name: Alaska USA Federal Credit Union External Company URL: https://www.alaskausa.org Street: C Street Administration City: Anchorage Minimum Salary Grade: Category 10: depending on experience Work Hours (Please use following format: Monday – Friday: 8:00 am – 5:30 pm) (Text Only): Monday - Friday: 9:00 am - 6:00 pm Regular Schedule is five 8 hour days: Yes Additional Schedule Differential: None FLSA Status: Non-Exempt

Vacancy expired!


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