Desktop Support Technician
Vacancy expired!
IT Support Technician
Must have excellent customer service support skills.
Responsibilities:
Create, Receive, Monitor, Maintain and Resolve work tickets
Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)
Maintain on-site presence at designated service locations to support end users
Software installation, support and make sure it is compliance with standards
Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
Training end users on how to operate office automation equipment as requested
New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc
Hardware platform troubleshooting and management
Software platform troubleshooting and management
Perform secure password management for all provided passwords
Support access to corporate network/wireless and applications (both on network as well as over VPN)
Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups
Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking
Identify, gain approval, and enter all project(s) as assigned by your manager into project tracker
Assist with different regional projects for designated service locations, act as local hand and feet support
Other duties as assigned by your manager
Expected Behaviors and Support Model Process
Vacancy expired!