30 Sep
Desktop Support Technician
South Carolina, Columbia , 29201 Columbia USA

Vacancy expired!

IT Support Technician

Must have excellent customer service support skills.

Responsibilities:

Create, Receive, Monitor, Maintain and Resolve work tickets

Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)

Maintain on-site presence at designated service locations to support end users

Software installation, support and make sure it is compliance with standards

Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment

Training end users on how to operate office automation equipment as requested

New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc

Hardware platform troubleshooting and management

Software platform troubleshooting and management

Perform secure password management for all provided passwords

Support access to corporate network/wireless and applications (both on network as well as over VPN)

Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups

Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking

Identify, gain approval, and enter all project(s) as assigned by your manager into project tracker

Assist with different regional projects for designated service locations, act as local hand and feet support

Other duties as assigned by your manager

Expected Behaviors and Support Model Process

Vacancy expired!


Report job