Administrative Representative, Eden NC

Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.Summary:Performs general office support functions and other tasks as directed, according to established processes, policies and schedules.Responsibilities:Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers. Directs customers/patients as needed. May serve as first level for customer complaints.

Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors.

Performs basic scheduling of staff, facilities and/or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays.

Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents. Utilizing all software necessary to perform basic tasks for departments.

Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor.

Other InformationEducation Requirements: ● High School diploma or GED Licensure/Certification Requirements: ● No licensure or certification required. Professional Experience Requirements: ● Years of experience is not required Knowledge/Skills/and Abilities Requirements: ● Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate. Coachability Receptive to feedback, willing to learn and embraces continuous improvement Job DetailsLegal Employer: NCHEALTHEntity: UNC Physicians NetworkOrganization Unit: UNC Women's Health at Eden Work Type: Full TimeStandard Hours Per Week: 36.00Work Schedule: Day JobLocation of Job: US:NC:EdenExempt From Overtime: Exempt: NoThis position is employed by UNC Physicians Network Group Practices, a private, for-profit subsidiary of UNC Health Care System. REQNUMBER: 9999-INFOR-42459Diversity StatementThe UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.Equal Employment OpportunityUNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.