Service Desk Technician - T1

Service Desk Technician - T1 (Wenatchee, Washington)Company DescriptionKey Methods is one of the premier IT support companies in North Central Washington. We consistently rank in the top Managed Service Provider's in the country andtake pride in the many service awards on display as you enter our office.Company BenefitsStandard,Key Methods, LLCbenefits for Full Time employees, including the following.Health – Employee Covered, Employee has a choice between a PPO or HSA plan, Family members can be added for an additional expense.Dental - Employee covered, Family members can be added for an additional expense.Life Insurance– Employee covered.Vision – Employee covered.Costco Membership – Employee +1 covered40 Hours of Paid Time Off (PTO) is available upon hire and you accrue additional PTO at 40 hours first year, 80 hours years 2 thru 4 with 40 hours carry overallowed,years 5 thru 9, 120 hours and 10 + Years 160hoursNine Paid Holidays40 hours of paid training and unlimited access to the top 5,500+ courses taught by 1,300+ experts and real-world practitioners on Udemy.com. Other opportunities available upon request.401K Plan with profit sharingAnnual Employee appreciation bonus of $1,000 each DecemberCatered lunches during weekly Tech TalksQuarterly Teambuilding events like go-cart racing,Rentingout the movie theater, Floating the river,etcJob DescriptionWeare seeking a person who has a passion for learning, using, and supporting the latest and greatest technologies and loves to teach and help others do the same. Candidates must have a solid understanding of hardware, software, network, and security fundamentals with the desire and drive to master these subjects within 3 years. Key Methods provides the resources, training, and opportunity. You provide the ambition, drive, and hard work to get there.We are awell established company in Wenatcheeand have a fun, energetic, and team-oriented staff that enjoys and challenges each other. This is a great opportunity to join our team.This is an important front line position that will have direct contact with clients,suppliers,and all levels of staff.Responsibilities include:Answering inbound support calls and monitoring online ticket queuesCreating service ticketsPerforming common technical administrative tasks like password resets, Technical troubleshooting and resolution of basic computer, network, and printing problemsDocumentation and time entryNew computer builds and SetupsBasic Software installationsLearn and Grow your skills by helping more senior techs, studying, etcOur ideal candidate will have professional appearance and mannerisms, enthusiasm, be very detail-oriented, be very self-motivated, and be able to juggle competing demands, as well as excellent communication and customer service skills. We prefer someone who has had lab or real world experience but we are willing to train the right person. This is a key position and requires the ability to remain flexible, resourceful, and efficient while supporting multiple personalities and priorities.QualificationsHigh School Graduate(Additional education in a technology field preferred )Prior customer service experienceProficient with general office applications (ConnectWiseexperience preferred)Ability to multi-task and adapt to changesquicklyIn-depth knowledge of IT productsInterpersonal skills: such as telephony skills, communication skills, active listening and customer-carePlease apply online with Key Methods, LLC at: https://key-methods-llc.prismhr-hire.com/job/249116/service-desk-technician-t1?s=cl