Windows Helpdesk Technician (Citrus Heights)

Network Design Associates, Inc. has an exciting opportunity for an individual to be part of our network engineering team. NDA provides IT services and support to a diverse selection of clients in the greater Sacramento area. Our team includes an array of senior level network engineers, help desk, service management, and administrative support. We provide an environment loaded with knowledge and experience for all team members to rely upon.

The Windows Helpdesk position focuses on supporting clients with server and desktop issues, as well as ticket escalation from other helpdesk staff, monitoring, and automated ticket resolution. The Windows Helpdesk position will work with clients to identify and remediate issues with Windows desktops and occasionally servers with remote support tools. These resolutions will involve autonomous work or coordinating other resources within NDA.

We are seeking a Help Desk Technician who has great people skills, outstanding organization, great writing skills, excellent troubleshooting abilities, a strong work ethic, and a broad range of desktop and light network administration experience. This person needs to be able to correctly categorize problems quickly and either fix them or engage someone to correct them. Additionally, this person must accurately and consistently document their time working on tickets.

Daily responsibilities will include using the ticket management system to prioritize work, assisting end users with their problems, assisting the Network Manager for network support, light network administration, teaching end users, reviewing logs daily to identify errors, and other support tasks and projects as needed.

The qualified candidate will have strong current skills in the following areas:

1. Desktops/Laptops/Terminals

2. Windows 10/8/7

3. User Login/Access Issues

4. Office 2016/2013

5. Office365/Outlook

6. Application support for common line of business applications

7. Mobile Devices-Phones/Tablets

8. Network Printer/Scanner/Fax Problems

9. Network Infrastructure-Wired/Wireless

Additional Desired skills include the following:

1. Windows Server 2016/2012, VMware, and RDS

2. Network Security-Firewall/VPN/AntiMalware/Policies

3. Scripting and automating procedures

4. Apple device support

5. Connectwise Automate experience is a significant plus.

We offer Medical/Dental, a 401K with employer match, paid company holidays, vacation, and sick time, among other benefits.

Please email your resume to getajob@ndasacramento.com. Please include "Help Desk Technician" in the subject line of your email. NDA is not looking for remote candidates beyond the Sacramento region at this time.