Customer Service Warehouse

Description:

Rugby Architectural Building Products is growing. We have an exciting opening for an individual to perform general warehouse duties and if you like to talk to people, to perform customer service in our customer service department. This multi-faceted position allows for a busy day utilizing a strong candidate with many talents! This position reports to the Branch Operations Manager or Branch Manager.

Who We Are Looking For:

Passionate and experienced individual to provide outstanding customer service to new and existing customers by phone or in person via counter sales as needed

Actively manages ongoing customer communications and coordinating logistics in various projects and assignments

Accommodating employee who successfully manages customer inquiries and resolves customer complaints

Detailed individual who maintains proper inventory control of building materials located on-site to ensure prompt just-in-time delivery to local customers. Check incoming product to verify material against receiving documents, noting and reporting any discrepancies or damage.

Motivated candidate to who is able to coordinate and schedule all logistics, shipping, receiving, loading, and unloading of building materials

Strength in multi-tasking and handling multiple projects, assignments and accounts

What You Will Do:

Warehouse-

We will train you to load and unload building materials with a forklift.

Locate and stage material for delivery by company truck or for pickup by customers.

Ensure that material loaded for delivery matches shipping documents and that the products are in good condition.

Periodically examine stored material and report any deterioration or damage.

Help to maintain warehouse in a clean, orderly and safe manner.

Assist in taking inventory or cycle counts as required on a regular basis.

Work safely, attend safety meetings and follow all safety procedures and policies.

Within 90 days have the ability to drive a forklift and pass a valid OSHA approved forklift certification.

On occasion, be able to lift extremely heavy awkward products that are 50-100 lbs with a helper, to load or locate product.

Must be able to maintain a pace that ensures timely packing, loading and unloading of materials. Much of the day could be spent in other physical activities such as reaching, standing, walking, lifting, carrying, pushing, pulling, stooping, kneeling and crouching.

Must have good visual acuity, depth perception, color vision, and peripheral vision.

The employee will be required to work both inside and outside in extremes of cold, heat and humidity, depending on the season and location.

Will be exposed to modest amounts of dust, fumes, noise and vibrations

Customer Service-

Answering customer inquiries and resolving customer complaints.

Establish and maintain excellent rapport with internal and external customers.

Complete all associated paperwork and routine progress reports as needed (purchase orders, bill of materials, return material authorizations, certificates of analysis, MSDS, etc.)

Coordinate and schedule all logistics, shipping, receiving, loading, and unloading of building materials

Use hands to operate a computer or other keyboard instrument.

Move from sitting to standing and walking a variety of distances frequently throughout the day

Actively engage in Rugby Nation

Preferred Experience:

1-2 years demonstrated experience in customer service & warehouse

Lumber yard experience a plus

Proficient with Microsoft Office

Agility program or similar CRM experience

What’s in It for You:

Monday thru Friday

Competitive Medical – Dental – Vision

Short Term and Long-Term Disability

Life Insurance

401(k) Traditional & Roth

Paid Time Off

Great TEAM environment

This role is a Safety Sensitive position

Please apply online at: https://careers-rugbyabp.icims.com/jobs/1943/customer-service-warehouse/job