Collections Customer Service Representative

DescriptionOrganization Seeks Customer Service Representative!OfficeTeam is in the hiring process for an articulate, highly-skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. This position will operate in a fast-paced and dynamic environment. This Agoura Hills, California Customer Service Representative position could be for you, if you're available for a short-term temporary-to-full-time opportunity.Major responsibilities

Manage incoming telephone calls

Contribute accurate, friendly customer service in a timely fashion

Field and send out send written business correspondence

Be a part of business development by by actively cross-selling and referring customers

Requirements

Supportive, positive attitude with a professional demeanour applied to all tasks

Consumer collections experience highly desired

Knowledge of Cash Collections

Proven knowledge of negotiation

Foundational knowledge in Collecting Payments

Collect Outstanding experience desired

Proficiency in Collection Processes

Proven experience going the extra mile to solve complex customer inquiries via extensive research

Proven computer skills

Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

Ability to effectively interact, verbally and in writing

Strong technical skills including proficiency with MS Office

Ability to interact effectively with internal and external partners and clients/customers

2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Strong customer service and office administrative skills

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $14.25 - $16.50 / HourlyLocation: Agoura Hills, CADate Posted: August 18, 2020Employment Type: TemporaryJob Reference: 00510-0011534902Staffing Area: Office u0026 Administrative