PROGRAM ANALYST

SummaryYou will serve as a Configuration Release Management Analyst in the ERP Business Systems Division, Code 311000 of NAVAL RESEARCH LABORATORY.ResponsibilitiesYou will be responsible for supporting the development and maintenance of the NRL processes and procedures to track and communicate Navy ERP release activities for NRL.You will develop, implement, and sustain processes and procedures to effectively communicate, track and report on a regular basis any upcoming Navy ERP change request as a result of system defects, upgrades or enhancements.You will gather feedback from key subject matter experts and stakeholders to articulate any risks and impacts associated with Navy ERP system change request or enhancements.You will help facilitate the review of proposed updates to Functional Design Specifications (FDS).You will support all aspects of reporting and tracking Navy ERP defects from Navy ERPs defect tracking system - Quality Center.You will support escalating emergency work requests (EWR) with Navy ERP to ensure they gain the proper attention, escalation and follow up.RequirementsConditions of EmploymentQualificationsYour resume must demonstrate at least one year of specialized experience at or equivalent to the NO-02 pay band (GS-05/10 equivalent) in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate most or all of the following: 1) assisting with system-related issues for Navy Enterprise Resource Planning (ERP) Systems, Applications, and Products (SAP) specifically to include Training and User Management with particular use of the Access Enforcer platform and assessing and mitigating Separation of Duty (SoD) issues; 2)monitoring and assisting in the resolution of all Navy ERP related problems related to User Access and qualifications; 3) providing strong customer service experience dealing with internal and external customers related to Navy ERP account maintenance and training; and/or 4) contributing to the development, maintenance and execution of documented processes and procedures to sustain the user management and training areas of a Navy ERP command. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.EducationEducation must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (https://www.ed.gov/). Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. The following education may be substituted in lieu of the specialized experience statement found in the qualifications section above: - Ph.D. or 3 full years of graduate level education leading to a Ph.D. OR

A combination of education and experience totaling 100%

Additional InformationThis position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/