SCA Customer Service Representative II, 01042

Complete Description Our client is seeking Phone Support agents for a short term contract (with possibility of extension or conversion to FTE) servicing a rapidly expanding customer contract. What you will do:

• Take inbound calls
• Resolve issues for callers
• Route and transfer calls to escelation teams
• Appointment setting
• Work a regular 5 day per week schedule at our client's El Paso Office - 100 Stanton Street
• Required Skills and Competencies

• Computer literacy - comfortable using applications in a Windows based desktop environment
• High attention to detail - able to enter data quickly and accurately with minimal errors
• Competent using MS Word for document creation and modification
• Competent using MS Excel for data gathering / tracking
• Ability to touch type
• Comfortable working in a high intensity environment
• Time management skills
• Self motivated to be highly productive
• Ability to collaborate with team members to solve problems.

• Training and work schedule - 8 - 4:30pm local time
• Works within a standard office environment with dual screens, computer, keyboard in a cubicle.
• Extensive computer work with prolonged periods of sitting
• Cubicles are spaced out for safety

• D ue to security restrictions, all candidates must be s and be able to pass a background check and drug screen.
• The first week of work will be a training week. There can be no time off during this week. Any missed work this week may be grounds for termination.