Bilingual Client Relations Specialist (Santa Fe)

THE FIRM

Noble Vrapi is a premier full service immigration law firm with offices in Albuquerque, Santa Fe, and Las Cruces. We offer high quality services and have an excellent reputation among clients, colleagues, and the community. Our mission is simple: “Breaking Immigration Barriers.” For more on our core values: http://www.noblevrapi.com

THE POSITION

We are seeking a full time client relations specialist to work in our Santa Fe office. This position requires someone who is warm and friendly, has extreme attention to detail, can follow instructions closely, and has excellent written and oral communication skills.

Mission

Create a warm and friendly environment for all clients. Assume all administrative tasks in the office so as to enable the legal staff to increase efficiency and quality of work on new and existing cases. Support team in marketing initiatives, taking ownership of CRM database, improving prospective client experience and maintaining elevated lead conversion rate.

Outcomes

Adhere to firm mission and core values.

Be well versed on firm policies and procedures.

Be able to manage five core areas of work with minimal supervision:

1. Communications: Interface with the public by managing all incoming calls, assisting walk-in clients and visitors; check voicemail and relay messages to legal staff; conduct necessary set-up/follow-up for consultations and assist with initial intakes.

2. Legal Case Management: Scan, sort, and properly file all incoming mail for existing cases; accurately prepare outgoing mail; collect and scan documents from clients; provide time-sensitive updates and notifications to clients; opening and closing cases; calendaring appointments.

3. Financial & Accounts Receivable: Process client payments for consultations and attorney’s fees; assist existing and prospective clients with financing paperwork; handle billing inquiries; prepare bank deposits.

4. Administrative: Timely open and close office/building; order supplies; handle general administrative matters, contact support when needed; interface with vendors.

5. Marketing: follow up with prospective clients and log interactions in to CRM database, maintaining accurate data real time; high rate of lead conversion; take initiative in improvements to client experience; support Admin team in producing and distributing relevant marketing content; liaise with vendors for website development and maintenance, SEO and PPC; assist in generating reports in Excel, reviewing KPIs and making adjustments to firm strategy.

Competencies

Warm and friendly personality with excellent customer service skills

Fluency in written and oral English and Spanish

Great organization, planning, follow-through, and time-management skills

Teamwork

Extreme attention to detail

Professional attitude, attire, and demeanor

Ability to work independently on collaborative projects

Efficiency

Task ownership and follow through

Professional, courteous and informative writing in English and Spanish

Familiarity with CRM tools, databases and cloud systems

Education & Experience

Two years of college education OR associate's degree.

Relevant paid professional experience.

Initial resume review will be conducted on Friday, September 4th. All qualified candidates will be contacted to schedule an phone interview the following week.

To Apply:

Email your resume as a PDF attachment to office@noblevrapi.com. In the body of the email tell us why you are interested in working for an Immigration Law Firm.