Administrative Assistant (Providence)

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

Provide excellent customer service

Send out email and written correspondence

Complete internal job file quality reviews

Meet crucial deadlines

Perform detailed and accurate data entry

Prepare estimates and billing invoices

Coordinate crew and job scheduling

Assist other departments, as needed

Position Requirements

2+ year(s) of administrative or office-related experience

Experience with billing, quality assurance, and scheduling a plus

Experience in service industry environment a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a

consistently courteous and professional tone of voice at all times

Possess polite, confident, and excellent customer service skills, including listening and questioning skills

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Proficient in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate® and proprietary software

Minimum of HSD/GED preferred

Able to successfully complete a background check subject to applicable law