Member Services Representative

DescriptionCalling all Customer Service Agents! One of our clients in Napa is in need of a Part Time Member Services Representative. If you are looking for part time work, in a fast paced environment this is the next position for you!The schedule will need to be Monday – Thursday 11 – 4 and Friday 12:00 – 6:00Essential Responsibilities:MEMBER SERVICINGInitiate and lead conversations to identify and assess member needs.Maintain and enhance member account relationships by providing excellent member service.Process share deposit payments, loan payments, manual payrolls, and account transfers.Disburse cash and check withdrawals.Complete member transactions accurately and timely within prescribed limits and guidelines, or seek approval for exceptions.Open new membership accounts and assess for accuracy and complianceResearch and address member inquiries about credit union services and accounts.Perform account maintenance as authorized.Promote credit union products and services.Maintain base knowledge of consumer and mortgage loans in order to effectively refer loan products to the consumer and mortgage loan departments. Perform outbound calls to members as needed.Achieve individual and branch growth goals.Identify solutions in support of member needs.Observe all security/internal controls, and be proactive in protecting the credit union by identifying fraudulent or forged documentation and/or activity.Serves as back up to MSR II responsibilities, when needed.Assist with branch self-assessments as may be assigned.Participate in branch business development and outreach activities.May respond to electronic requests submitted by members and/or perform outbound calls to members in a professional prompt, efficient and accurate manner.May be called up to assist with translation, if needed.Perform other duties and projects as assigned.RequirementsCredentials, Experience and Skills:High School graduate or equivalent.One to three years’ experience in financial institution or other customer service industry preferred.Prior cash handling and customer service responsibilities preferred.Preference for working in organizations that place priority on teamwork and collaborationStrong commitment to our mission – creating economic opportunity for traditionally underserved communities.Excellent customer service skills.Demonstrated ability to communicate effectively – both verbally and in writing.Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).Ability to work flexible work hours including evenings and weekends.May be required to travel to cover other Branches.Keen attention to detail, ability to effectively organize and prioritize work.Analytical and problem solving skills.Ability to use keyboard and data entry skillsEnglish/Spanish preferredIf you meet the requirements and you are available immediately, please send an updated version of your resume to Ben.Lattig@OfficeTeam.comOfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $17.00 - $18.00 / HourlyLocation: Napa, CADate Posted: August 26, 2020Employment Type: TemporaryJob Reference: 00590-0011542528Staffing Area: Office u0026 Administrative