Customer Service Representative

DescriptionOpenings for Customer Service Representatives!OfficeTeam is seeking an articulate, highly-skilled Customer Service Representative to expand their career in the growing Insurance industry. Do you wish to take your social skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career. This role will be situated in a challenging and dynamic environment. If you're looking for work in Fairfield, California and can work a temporary position, this could be the Customer Service Representative opportunity for you!Responsibilities

Manage insurance claims and ensure accuracy and completion of documents

Process letters that come through from the adjusters and put it in the mail bin.

Entering address and other personal information in the system

Assist with fielding phone calls if volume gets too heavy.

Manage the fielding and sending of important written business correspondence

Deliver outstanding, friendly customer service in a timely fashion

By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

Requirements

Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

Ability to simplify complex problems and build solutions

Proficient with computers and technology platforms

2+ years' experience with performing in a goal-driven & customer-focused environment preferred

Advanced Microsoft Office skills

Supportive, positive attitude with a professional demeanour applied to all tasks

Strong communication and social skills and able to receive criticism well

No stranger to performing extensive research to resolve complex customer inquiries

Customer service and office administrative skills

Customer service experience desired

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Please send your resume to Ben.Lattig@OfficeTeam.com if interested!OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $17.00 - $18.00 / HourlyLocation: Fairfield, CADate Posted: August 26, 2020Employment Type: TemporaryJob Reference: 00590-0011542486Staffing Area: Office u0026 Administrative