Systems Administrator

Systems AdministratorJob DetailsJob ID:12344New ideas are all around us, but only a few will change the world. That’s our focus at JPL. We ask the biggest questions, then search the universe for answers—literally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your mission—your opportunity—is to seek out the answers that bring us one step closer. If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL.Located in Pasadena, California, JPL has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: we inspire passion, foster innovation, build collaboration, and reward excellence.ResponsibilitiesJPL'S Rules Reviews Reporting and Business Administration Office is seeking a Systems Administrator to be the lead and primary interface between JPL Cape Operations (@KSC) and the Information and Technology Solutions Directorate (ITSD) for the Project Support Office (PSO) personnel on all IT/IT Security related issues and concerns including but not limited to desktop, laptop, MS Surface, iPad systems, printers, scanners, fax machines, IT hardware, MiFi’s, hotspots,software functionality, home-related network access problems, PSO dedicated servers, teleconferencing, maintenance, migration and troubleshooting for both PC and Mac systems. In this role you will be responsible for:

Supporting formal laboratory, project and headquarter reviews for which PSO is responsible (e.g. WebEx, videoconference, teleconference, JPL Guest Access for external reviewers, etc.), including all NASA Centers’ preconference connectivity testing and other participating location(s).

Being the technical lead and member of the conference room committee for PSO interests in conference room upgrades working with the JPL conference room governance board.

Being the technical lead, evaluator, presenter and a member of the technical desktop group (DTAG) for the PSO at all ITSD user support/customer feedback sessions, beta-tester and an early adapter participant (ex. new version of VPN, M365).

ImplementingIT services including troubleshooting, based upon laboratory policies, procedures and government regulations for all external PSO users and affiliates.

Implementing, modifying, trouble-shooting and ensuring that maintenance and PSO backup protocols are working, data recovery due to program crashes/freezes, software upgrades, hardware replenishments, and resolution of network problems on all PSO systems.

Assisting users via phone or with remote login.

Security Problem Log (SPLs) notices support for computer equipment.

Overseeing and implementing computer hardware(e.g. desktop, printers, etc.), relocation, set-up and/or retrieval of hardware, including the backup of critical data from retiring/terminating employees prior to termination.

Removal of JPL data from old media such as CDs, tapes, and external hard drives to USB or encrypted drives.

Providing technical supportto and assisting with administration, operation (software debugging) and trouble-shooting of shared drives.

Evaluating and recommending potential COTS software for use within PSO as well as provide replenishment consultation, recommendations and identification of solutions for files using outdated versions of software.

Developing support documentation and specifications for requesting the acquisition of “non-supported” hardware/software.

Interacting with ITSD and/in support of all PSO hosted tools such as: E Class, WISPR, LRS, and REC/DEL to name a few.

Managingserver(s) configurations including OS and application builds.

Maintenance, updates, security and identifying future technical operating plans for the PSO-dedicated server(s) for the Launch Approval Engineering Office (LAEO) (LAE1) and Information Resource Center (IRC) (LAEG2), including but not limited to:

LAEO file share sites, I/ECO Share Drive, and LAE internal websites, such as IRCOS and ANSE Data Center.

The Windows file server maintenance, IIS web server search engine maintenance, (installing updates, patches, upgrades, etc.), weekly web-page re-indexing, and user account management.

LAEO backup protocols, restores, modifications, trouble-shooting, and data recovery.

Providing oversight on server administration issues for two other JPL employees, as well as the I/ECO organization.

Providing assistance and troubleshooting for 120+ remote users.

The IRC stand alone scanner workstations, scanner functionality, communication with the host workstation and compliancy with JPL security requirements.

Maintenance of the virtual account for the scanner stations shared among the IRC team members.

Developing and implementing all system security plans including but not limited to, security reviews and quarterly security reports.

Troubleshooting the NASA email system to resolve encrypted bounced email issues from NASA to JPL and vice versa.In general, willtrain and troubleshoot on encrypted emails and encrypted computer (File Vault, BitLocker).

Help Desk coordination and facilitating/expediting technical interface and escalation to appropriate areas of expertise for troubleshooting requests.

Qualifications

Typically requires a Bachelor’s degree in Computer Systems Engineering or related discipline with a minimum of 6 years of related experience; or a Master's degree in similar disciplines with a minimum of 4 years of related experience; or PhD in similar disciplines with a minimum of 2 years related experience.

Server administration experience.

Must be able to write script searches for files on both PC and Mac.

Experience in troubleshooting, programming and handling of security issues.

Experience with home internet connectivity issues.

A Secret Clearance.

Excellent customer service and follow-up skills.

Demonstrated ability to plan, organize and track tasks.

Knowledge of JPL operating policies and procedures and government regulations.

Desired Qualifications:

Good written and oral communication skills.

Ability to multi-task.

Strong presentation skills.

Work AuthorizationN/AConnect with UsNot ready to apply? Connect with us at https://experienced-jpl.icims.com/connect for general consideration.JPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, pregnancy or perceived pregnancy, gender, gender identity, gender expression, sexual orientation, protected military or veteran status or any other characteristic or condition protected by Federal, state or local law.In addition, JPL is a VEVRAA Federal Contractor.EEO is the Law at https://www.dol.gov/agencies/ofccp/postersEEO is the Law Supplement at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdfPay Transparency Nondiscrimination Provision at https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transpEnglishunformattedESQA508c.pdfThe Jet Propulsion Laboratory is a federal facility. Due to rules imposed by NASA, JPL will not accept applications from citizens of designated countries or those born in a designated country unless they are Legal Permanent Residents of the U.S or have other protected status under 8 U.S.C. 1324b(a)(3). The Designated Countries List is available here at https://www.nasa.gov/sites/default/files/atoms/files/designatedcountrylist8-16-2019tagged0.pdf .JPL is an equal employment opportunity and affirmative action employer and will, whenever possible, actively recruit and include for employment members of underrepresented minority groups, females, disabled veterans, protected veterans, and otherwise qualified persons with disabilities. JPL will hire, transfer, and promote based on the qualifications of the individual to ensure equal consideration and fair treatment of all.

JPL is a VEVRAA Federal Contractor. For more information about "EEO is the Law" click here: http://www.eeoc.gov/employers/upload/eeocselfprintposter.pdf

The Jet Propulsion Laboratory is a federal facility. Due to rules imposed by NASA, JPL will not accept applications from citizens of designated countries unless they are Legal Permanent Residents of the U.S or have other protected status under 8 U.S.C. 1324b(a)(3). The Designated Countries List is available at http://oiir.hq.nasa.gov/nasaecp/

If you are interested in applying for employment with Jet Propulsion Laboratory and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (818) 354-5150 or via email at Staffing@jpl.nasa.gov.

Written requests may be mailed to: Jet Propulsion Laboratory, Attention: Staffing and Employment Programs, 4800 Oak Grove Drive, Mail Stop T1720C, Pasadena, CA 91109