29 Aug
Service Technician - Point of Sale (Bakersfield)
California, Bakersfield 00000 Bakersfield USA

Vacancy expired!

Summary

The Field Service Technician is accountable to ensure timely response to all technology service requests for onsite customer sites in their assigned territory. Overall responsibility to ensure customer needs for any Point of Sale computer hardware, servers, laser printers, meat scales and wrappers, network equipment, wireless devices, etc. Issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. The Field Service Technician is responsible to maintain current accurate spare parts / equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.

Responsibilities

A Field Service Technician at TRUNO will:

Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for

Interact with customer personnel and Truno team in a positive manner, and easy to understand by the people being communicated with

Maintain ability to work regular hours, as well as after-hours availability when needed

Willing to travel when needed, typically within a 150—mile radius, limited overnight travel

Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for

Able to use tools, including basic power tools, in the performance of assigned duties

Provide preventative maintenance to contract customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.

Basic configuration of software and hardware, and perform installs and upgrades, as needed

Organized, well prepared, and maintain appearance and professional conduct

Maintain strict confidentiality, and adhere to company policies

Adherence to specific deadlines and timelines

Accountable and responsible to maintain / and for the approved use only of company provided vehicle, company credit card / fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.

Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory

Pass a drug screen, background check, and driving record check

Additional duties and responsibilities as needed

Qualifications

A Field Service Technician at TRUNO should have:

Education

Any combination of technical school / practical experience (preferred)

Experience

Minimum 1 years of experience in information technology service (Preferred)

Familiarity with Windows, and Microsoft Office (required)

Practical experience with electronics / technology hardware (preferred)

Licenses & Certifications

CompTIA A+ Certification (Preferred)

Skills & Knowledge

Exceptional customer service orientation

Basic break / fix computer skills

Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand

Ability to think, learn, and solve problems quickly

Adhere to established company safety policies and procedures in the workplace

Maintain ability to work a flexible schedule, including weekends and Holidays

Confidentiality and integrity

Detail oriented

Organizational skills

Able to work independently with limited supervision and as part of a team

Apply At:https://jobboard.timeforge.com/jobboard/displayJobs/corporation/83611/location/138695/job/1071

Vacancy expired!


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