New Product Training Manager

New Product Training ManagerSanta Clara Valley (Cupertino),California,United StatesSupport and Service

Minimum of 5 years' experience in contact center management

Excellent leadership and management skills with shown ability to take initiative, create a positive environment, work as a team leader (member), and build collaborative relationships

Knowledge and understanding of adult learning theory and instructional design methodologies.

Familiarity with traditional and innovative training methods including mentoring, on the job coaching, in-classroom training, e-learning, workshops, and simulations.

Experience developing effective training for Apple hardware and software products.

Excellent verbal, written, and interpersonal communication.

Ability to effectively allocate people resources across a number of projects to meet schedules and goals.

Experience building and analyzing reports to inform training decisions.

Skillful in project management, assessment, and reporting.

Able to travel domestically and internationally for three or more weeks throughout the year

Ability to work effectively in global and virtual teams.

Able to host and attend meetings within hours of operations for a worldwide stakeholder population

Project management experience and/or certification preferred.

Experience with Learning Management Systems and Content Management Systems preferred.

DescriptionYou will lead a team to design, develop, and maintain computer based self-paced, classroom and virtual classroom training using traditional instructional design and rapid development strategies. You will guide the team to create experiential learning activities following Bloom’s Taxonomy and adult learning methodologies while ensuring that training is innovative and engaging, utilizing groundbreaking training technology. - Conduct performance evaluations and provide performance feedback. - Collaborate with internal partners to determine how AppleCare Training can best support worldwide business initiatives and impact results. - Provide training solutions of diverse scope where analysis of a situation or data requires careful evaluation of current business trends. - Analyze existing processes within AppleCare training and recommend changes to positively impact the training development workflow.Education & ExperienceBachelor’s degree or equivalent required, plus at least 4 years managerial experience or related work experience. Master’s Degree in Instructional Design or a related field is preferred.Additional RequirementsApple FooterApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant at https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf (Opens in a new window) at https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf .Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. at https://www.dol.gov/agencies/ofccp/executive-order-11246 Learn more at https://www.dol.gov/agencies/ofccp/executive-order-11246 (Opens in a new window) at https://www.dol.gov/agencies/ofccp/executive-order-11246 .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf guidelines at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf (opens in a new window) at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf (Opens in a new window) at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy at https://www.apple.com/jobs/us/accommodationdrugfree.html Learn more at https://www.apple.com/jobs/us/accommodationdrugfree.html (Opens in a new window) at https://www.apple.com/jobs/us/accommodationdrugfree.html .