Customer Service / Dispatcher (spartanburg)

Established company seeking an Customer Service Representative / Dispatcher to start immediately.

DUTIES

- Answering and routing phone calls

- Communicates with customers to determine their needs.

- Data Entry and Scheduling Service calls or work orders.

- Calculating prices and giving quotes

- May help troubleshoot problems over the phone as to help technicians prepare for work.

- Schedules and notifies service technicians of work order assignments.

- Reviews all work orders and records details of service performed.

- Order supplies as needed for service calls.

- Receives check-in call from the service technicians and informs workers of next job to respond to.

- Supports service technicians.

- Maintains customer repair records using computer database to give detailed history of the work performed at their sites.

REQUIREMENTS:

- Knowledge of Microsoft Office Suite including Word, Excel, Power Point, Outlook, Publisher.

- Detail oriented and highly organized able to work on several projects simultaneously.

- Strong interpersonal skills and a customer service focus must enjoy working independently and with people to solve problems.

- Good work ethic, integrity, and professional demeanor.

- ability to multitask a must

- communicates well with field people

- Friendly, outgoing, cheerful, great sense of humor

- Well-spoken and professional phone demeanor

- Ability to excel in a fast-paced environment

- Customer-focused

INTERVIEWS AVAILABLE THIS WEEK! Please send us a resume and let us know your first available interview and start date. No applicants will be interviewed unless first sending us a resume.

THE POSITION IS IN DOWNTOWN SPARTANBURG. PLEASE DO NOT APPLY IF THE COMMUTE WILL BE A BURDEN TO YOU