01 Nov
Help Desk Analyst I
Arizona, Phoenix , 85001 Phoenix USA

Description Do you excel at coming up with creative solutions to technical issues? Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We especially want to hear from Hep Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Phoenix, Arizona area and is a long-term contract / temporary opportunity.What you get to do every dayIndependently investigate and implement solutions to technical issues

Spot recurring technical issues and deploy solutions to address the root of the problems

Provide IT support for operating systems, productivity software, and a variety of other applications used internally

Manage correspondences on technical help tickets submitted via phone, email, and walk-ups Requirements - Experience in user administration and bug fixing in a client server environment

Excellent problem-solving skills

Understanding of basic networking concepts

Good understanding of IT support ticketing systems

Remote Support experience

Practical knowledge of ADUC - Active Directory Users & Computers

Microsoft Windows Server experience highly preferred

Foundational knowledge in Deskside Support

Global Infrastructure experience required

General familiarity with Active Directory

Strong familiarity with Manage Vendor Relationships

Solid understanding of Global Enterprises

Background working with VPNs (virtual private networks)

Adeptness in Windows PC

Demonstrated knowledge of Laptop Hardware

2+ years of prior experience

Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Technology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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