Regulatory Affairs I (Reg I) – Clinical Complaint SpecialistResponsibilities:Enter new customer complaints in electronic complaint handling system
Notify manufacturer of customer complaints and request investigation
Follow up with customers via phone or email to obtain additional information as necessary
Complete investigation and close out complaints, generate and send customer closeout letters with the manufacturer s investigation findings
Assist with filing and maintaining quality records.
Skills/Experience Required:Effective verbal and written communication skills, excellent customer service background, data entry experienced.
Prefer 4-year college degree in science related field with 0-1 year Quality/Regulatory experience in the pharmaceutical or medical device industry.
Able to follow written SOPs and formal procedural documents.
Able to write written reports consistent with pharmaceutical industry standards.
Able to multi-task and handle multiple projects under pressure.
Able to quickly process large volumes of administrative forms in an efficient manner with a high degree of accuracy and quality. Able to be flexible and change directions as necessary.
Performs clerical functions, including but not limited to copying, filing, scanning, faxing, etc.
Ability to follow instructions, superb attention to detail and, verbatim compliance to procedure
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Perform moderate trouble shooting with minimal supervision.
Ability to embrace change and participate in continuous improvement activity
#P1You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.Why Kelly ® Science & Clinical?Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
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