TSS ServiceNow Developer Advisor

Type of Requisition: RegularClearance Level Must Currently Possess: NoneClearance Level Must Be Able to Obtain: SecretSuitability: No Suitability Required Public Trust/Other Required: MBI Full 5C (T3)Job Family: Software DevelopmentJob Description: Work with cutting-edge applications that help advance the mission as a ServiceNow Developer Advisor at GDIT. Your work will have you fully immersed in our client's domain in order to deliver simple solutions for their complex needs. At GDIT, you'll prioritize the client while we prioritize your career.At GDIT, people are our differentiator. As a ServiceNow Developer Advisor, you will be an important part of our platform support and development team. Presently we are on the Orlando release of ServiceNow in the cloud and actively using modules within the ITSM, ITOM and ITBM suites. There is a large demand here for new capabilities in the platform and we are looking for an experienced integrator and developer to help improve our discipline in supporting this critical platform, and broaden its impact through module expansion, platform integration and automation.The successful candidate will serve as a key technical resource regarding the configuration, development, support, and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. HOW THE SERVICENOW DEVELOPER ADVISOR WILL MAKE AN IMPACT:

• Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
• Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
• Collaborate with team members to define, analyze, understand and document business and technical requirements.
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
• Participate in and support ServiceNow version upgrades.
• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
• Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.
• Create technical architecture, design and user guide documentation.
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
• Grow junior talent through mentoring, partnership, and technical reviews.
• Author, review, and lead the creation of white papers and contract artifacts.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Maintain current ServiceNow/industry certifications, while obtaining additional certifications.
• Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.
• Create estimations on effort required to produce ServiceNow functionality.
• Other duties as assigned.
• Travel may be required.

• The position requires a Bachelor's degree or equivalent in Computer Science or IT related degree.
• 8+ years of relevant IT experience.
• 5+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment.
• 5+ years of ServiceNow development/implementation/administrative experience including experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML).
• Must hold ServiceNow Certified System Administrator credential.
• Ability and willingness to obtain and maintain a Secret clearance.
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment.
• Understanding of IT service management and common service level agreement measurements.
• Has experience leading development and/or test teams.
• Experience mentoring junior developers and working with minimal supervision.
• Can identify, understand, document, and create functionality aligning with customer value streams.
• Can produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organization and time management skills while working in a rapid software development environment.
• Excellent collaboration skills and can effectively works in a team environment.
• Must be able to identify and learn new technologies quickly.
• Excellent presentation and interpersonal skills.

• Certified ITOM implementation specialist
• Experience with asset management and CMDB

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays