02 Nov
Product Support Technician
Vacancy expired!
job summary:Randstad Technologies is seeking a talented technical
Product Support Technician professional in Wichita, KS. This opportunity will be with a growing and expansive technology-driven company that specializes in telephone logging systems, dictation systems, and voice recognition systems nationwide. The ideal candidate will be a self-starter, able to work independently as well as part of a team, possess excellent oral and written communication skills, and exhibit a positive attitude. Prior technical support experience of both hardware and software, or formal IT education is required. A+, Network+, MCP certification preferred. Experience with any of the following is a definite plus: telephony, VoIP, radio recording, SQL Server support. location: Wichita, Kansasjob type: Permanentsalary: $55,000 - 60,000 per yearwork hours: 8am to 4pmeducation: High School responsibilities:- Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary
- Learn new products and applications as necessary to remain an expert
- Installation of new equipment at customer sites
- Support sales team in answering questions and understanding products
- Basic hardware repair
- Responsible for various miscellaneous tasks associated with product/customer support activities
- Provide support for in house IT hardware/software/network.
- Hardware troubleshooting/hardware repair experience
- Software troubleshooting experience
- Working knowledge of networks
- Experience working with SQL Server
- Good communication/customer service skills
- Good project management/multi-tasking skills
- Good driving record
- Must be available for occasional travel
- Experience level: Entry Level
- Minimum 3 years of experience
- Education: High School (required)
Vacancy expired!