02 Nov
Product Support Technician
Kansas, Wichita , 67226 Wichita USA

Vacancy expired!

job summary:Randstad Technologies is seeking a talented technical

Product Support Technician professional in Wichita, KS. This opportunity will be with a growing and expansive technology-driven company that specializes in telephone logging systems, dictation systems, and voice recognition systems nationwide. The ideal candidate will be a self-starter, able to work independently as well as part of a team, possess excellent oral and written communication skills, and exhibit a positive attitude. Prior technical support experience of both hardware and software, or formal IT education is required. A+, Network+, MCP certification preferred. Experience with any of the following is a definite plus: telephony, VoIP, radio recording, SQL Server support. location: Wichita, Kansasjob type: Permanentsalary: $55,000 - 60,000 per yearwork hours: 8am to 4pmeducation: High School responsibilities:
  • Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary
  • Learn new products and applications as necessary to remain an expert
  • Installation of new equipment at customer sites
  • Support sales team in answering questions and understanding products
  • Basic hardware repair
  • Responsible for various miscellaneous tasks associated with product/customer support activities
  • Provide support for in house IT hardware/software/network.

  • Hardware troubleshooting/hardware repair experience
  • Software troubleshooting experience
  • Working knowledge of networks
  • Experience working with SQL Server
  • Good communication/customer service skills
  • Good project management/multi-tasking skills
  • Good driving record
  • Must be available for occasional travel
  • Experience level: Entry Level
  • Minimum 3 years of experience
  • Education: High School (required)
  • Product Support Technician
  • SQL Server
  • Technical Support
  • Telephony
  • Infrastructure
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

    Vacancy expired!

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