Service Technician III

job summary:The Service Technician III is responsible for providing advanced level technical support ensuring the highest quality technical service to clients regarding field activities including servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment. Please reply with an updated resume for. location: Ronkonkoma, New Yorkjob type: Contractsalary: $32 - 38 per hourwork hours: 8am to 5pmeducation: Associates responsibilities:

• Supplies advanced technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuits
• Performs moves, adds, and changes activities as required
• Supports the development, design, installation, and maintenance of internal and external client networks
• Supports the Microsoft Outlook, Windows NT, and other applicable products and software running on the network
• Supports the computing hardware including PC's, NT Servers, and peripheral devices
• Assists in the development and implementation of policies and procedures encompassing the company's LAN, desktop and services operations, and environment
• Interfaces with clients to provide product information
• Prepares and maintains installation records and documentation
• Promotes professionalism by displaying a positive, professional image, and excellent attendance
• Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
• Provides advanced level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
• Works towards favorable response to company client satisfaction surveys
• Supports retention of the existing and future client base
• Ensures minimization of chronic and re-occurring system and equipment troubles

• Experience level: Experienced
• Minimum 2 years of experience
• Education: Associates