02 Nov
Sr. Business Systems Analyst
Vacancy expired!
job summary:Randstad Technologies client is looking for an Sr. Business Systems Analyst with hands-on ServiceNow configuration experience in one or more of the following areas: Customer Service Management, IT Service Management, and IT Operations Management, and at least 5 years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization. location: SAN DIEGO, Californiajob type: Contractsalary: $75 - 80 per hourwork hours: 8am to 5pmeducation: Bachelors responsibilities:
Essential Duties & Responsibilities:- Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration &configuration, testing, and end-user support.- Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology- Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.- Contribute to the delivery of recurring platform releases.- Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.- Contribute to and assist in managing the roadmap for customer support & service technology enhancements.Qualifications and Experience:- Hand-on experience with ServiceNow configuration in one or more of the following areas: Customer Service Management, IT Service Management, and IT Operations Management.- Minimum of five (5) years of BSA experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.- Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.- Integration of ServiceNow into a complex information technology eco-system, including back-office applications such as Salesforce, Informatica, ERP, etc.- Success using agile principles to deliver great business outcomes through technology. Jira experience a plus.- Demonstrated experience working with a managed service provider to partner on delivery.- Articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.Education & Special Training- Bachelor's degree in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or equivalent, required.- Master's degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred. ServiceNow Certifications & Training preferred. qualifications:- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors (required)
Vacancy expired!