02 Nov
Sr. Business Systems Analyst
California, San diego , 92127 San diego USA

Vacancy expired!

job summary:Randstad Technologies client is looking for an Sr. Business Systems Analyst with hands-on ServiceNow configuration experience in one or more of the following areas: Customer Service Management, IT Service Management, and IT Operations Management, and at least 5 years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization. location: SAN DIEGO, Californiajob type: Contractsalary: $75 - 80 per hourwork hours: 8am to 5pmeducation: Bachelors responsibilities:

Essential Duties & Responsibilities:- Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration &configuration, testing, and end-user support.- Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology- Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.- Contribute to the delivery of recurring platform releases.- Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.- Contribute to and assist in managing the roadmap for customer support & service technology enhancements.

Qualifications and Experience:- Hand-on experience with ServiceNow configuration in one or more of the following areas: Customer Service Management, IT Service Management, and IT Operations Management.- Minimum of five (5) years of BSA experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.- Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.- Integration of ServiceNow into a complex information technology eco-system, including back-office applications such as Salesforce, Informatica, ERP, etc.- Success using agile principles to deliver great business outcomes through technology. Jira experience a plus.- Demonstrated experience working with a managed service provider to partner on delivery.- Articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.Education & Special Training- Bachelor's degree in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or equivalent, required.- Master's degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred. ServiceNow Certifications & Training preferred. qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors (required)
skills:
  • SERVICE NOW (5 years of experience is required)
  • Business Systems Analyst (5 years of experience is required)
  • Salesforce (5 years of experience is required)
  • Informatica (5 years of experience is preferred)
  • JIRA (1 year of experience is preferred)
  • System Analyst
  • BSA
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

    Vacancy expired!


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