Assistant Manager

International Car Wash Group (CWG) is the world’s largest local car wash conglomerate – with over 150 sites in the US, operating under Car Wash USA Express, Goo-Goo 3 Minute Express Wash, Mister B's Express Wash, The Wash Factory and Supersonic.The ICWG Family is hiring customer service fanatics!People person? Outgoing and positive attitude? Our employees are successful with all backgrounds and experience levels. ICWG offers every customer a combination of wash quality, speed and value for the money. The job is similar to restaurants or retail environments.The Assistant Site Manager is responsible for assisting the Site Manager with directing the activity of a car wash location through leading and supporting a site team that delivers a quality customer experience.

Must be highly energetic, hard-working and goal oriented

Excellent customer service skills required

Proven communication and leadership skills are a must

Must be at least 18 years old

Degree or certification preferred

Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays

Previous supervisory experience in a customer service industry

Proficient with computers including Microsoft Office

Previous POS systems/cashier experience

Ability to work outdoors in ALL weather conditions

Direct and supervise employees in the absence of the Site Manager

Execute open & close duties and follow designated procedures

Assist with training employees

Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures

Address customer complaints in the absence of the Site Manager

Escalate customer complaints to the Site Manager when appropriate

Assist with cash management in the absence of the Site Manager

Be polite and available to address all customer concerns and handle them in a professional manner

Always be ready to assist customers with menu options and payment

Provide customers with information and benefits of the fast pass program

Guide cars onto the track with a focused, pleasant, and competent demeanour

Perform visual inspections of the condition of each vehicle prior to entering the tunnel

Be proficient with all policies and procedures and able to perform them on a daily basis as needed and ensure the same for all other employees

Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized

Keep vacuums unclogged, hoses hung properly, and trash cans emptied

Work safely and report safety or maintenance issues to management

Other duties as assigned

Requisition ID: 2020-4592 Street: 3914 Cedar Glades Dr