Customer Service Representative

OverviewEnterprise Truck Rental Department is excited to announce an opening for a Full Time Customer Service Representative at their Antioch location!The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our Santa Rosa branch.Candidates must be available to work between the hours of 8:00 AM and 5:00 PM, Monday to Friday, 40 hours/week.The hourly rate of pay is $16.74 hour.The location is at 1730 W 10th St, Antioch, CA 94509Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.Responsibilities

Customer Service

Transactions

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

Phones

Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned

Customer Contact

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns and check-ins

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Notify Management of any known customer problems

Fleet Management and Maintenance

Notify Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Miscellaneous

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, run miscellaneous reports, supply maintenance, process customer close-pends and extensions

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/VeteransQualifications

High School Diploma or GED required

At least 6 months of sales or customer service experience required

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be available to work between 8:00 AM and 5:00 PM, Monday through Friday, 40 hours/week

This position requires a valid drivers licenseDOT Requirements:We are subject to certain Department of Transportation (DOT) Regulations

All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.

This job allows for no moonlighting, meaning that if hired, employee cannot work another job or position.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law