Customer Support Representative - Local E-Commerce Company (Missoula, MT)

Montavue is a fast growing surveillance and security startup based in Missoula. We are looking for a driven, entrepreneurial employee to help provide customer service and technical support, as well as selling surveillance products over the phone, email, and chat. Additional responsibilities may include cleaning up around the warehouse and helping move product around.

Work Location:

5707 W Harrier Dr

Missoula, MT 59808

Please send us your resume!

Responsibilities are below, but are not limited to this list as we all take on different tasks as needed:

Respond to emails, chats, and phone calls

Provide customer service to customers

Learn our surveillance systems with our provided resources and training and then apply that to helping customers with technical support questions

First contact to close on a sale

Help maintain website, ebay, and amazon with images, blogs, reviews, etc.

Provide customer quotes and sales invoices

Perform other business duties as necessary

Requirements:

The ideal candidate will have the following skills:

Strong working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)

Well organized with a diligent approach to accomplishing tasks

Excellent written and verbal communication skills

Ability to multi-task and adapt to changing priorities while managing time efficiently

Inherent team player attitude and eagerness to learn multiple aspects of the company

Proficient in Adobe products is a plus, not required

Knowledge of WordPress/WooCommerce is a plus

High School diploma; BS in Business or relevant field is a strong advantage

We need someone that is eager to learn and embrace a very fast paced business that changes daily and presents many challenges, but has huge potential for growth! We are growing and taking on new projects daily, and we need someone that is ready to perform whatever task is necessary to get the job done, and ultimately keep our customers happy!

Pay: Competitive and DOE