02 Sep
Field Service Engineer
Arizona, Usaz 00000 Usaz USA

Job Description

  • Maintain cleanliness of laboratory and equipment as needed
  • Assist with kit assembly when needed
  • Receive, QC and prepare instruments for shipment
  • Verify proper functioning of instruments
  • Verify proper functioning of test kit systems on instruments
  • Write test files using different software systems
  • Provide technical assistance to customers for hardware, software, and reagents via telephone and in-person communication
  • Recognize and communicate product issues, complaints, improvements, and resolutions
  • Document call contacts and assist with technical training of customers
  • Install diagnostics instruments into customer laboratories
  • Test reagents in customer laboratories on new and existing diagnostics instrumentation
  • Train customers
  • Provide on-site troubleshooting, repair and preventative maintenance
  • Assist customers with meeting their regulatory and verification requirements
  • Present product & technical information

Home base is in Davis, CA


The Ideal Candidate would possess:

  • Proficiency in Microsoft Word, Excel, and Outlook
  • Experience as Test Designer
  • Proficiency with Internet Explorer, Chrome, or Firefox
  • Willingness and ability to learn other software programs as needed
  • General Laboratory knowledge (use of equipment; pipetting; personal safety; general lab practices)
  • Technical knowledge of Immunochemistry & ELISA testing
  • Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices
  • Ability to communicate technical information and problems with customers and co-workers
  • Ability to learn new & existing instrumentation and software technology
  • Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions
  • Ability to manually run tests
  • Diplomacy and tact in resolving issues with co-workers and customers, specifically lab technicians and department managers
  • Ability to travel on short notice for periods of up to one week
  • Must be able to coordinate own travel arrangement when traveling to customer sites
  • Evaluate software and determine causes of malfunctions
  • General technical and customer assistance
  • Record data, make computations, analyze results, and write reports
  • Calibrate test equipment and determine causes of equipment malfunctions
  • Previous diagnostic instrumentation experience

Basic Minimum Qualifications

  • Must maintain a valid driver’s license with a satisfactory driving record
  • Bachelor of Science degree in Engineering or a related field and at least 3 years previous work experience in a similar engineering position, or an equivalent combination of education and experience
  • Previous experience working with customers and working remotely

Additional Information

Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Phoenix, AZ are encouraged to apply.

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Related jobs

Report job