Field Service Engineer

Job Description

• Maintain cleanliness of laboratory and equipment as needed
• Assist with kit assembly when needed
• Receive, QC and prepare instruments for shipment
• Verify proper functioning of instruments
• Verify proper functioning of test kit systems on instruments
• Write test files using different software systems
• Provide technical assistance to customers for hardware, software, and reagents via telephone and in-person communication
• Recognize and communicate product issues, complaints, improvements, and resolutions
• Document call contacts and assist with technical training of customers
• Install diagnostics instruments into customer laboratories
• Test reagents in customer laboratories on new and existing diagnostics instrumentation
• Train customers
• Provide on-site troubleshooting, repair and preventative maintenance
• Assist customers with meeting their regulatory and verification requirements
• Present product & technical information

Qualifications

• Proficiency in Microsoft Word, Excel, and Outlook
• Experience as Test Designer
• Proficiency with Internet Explorer, Chrome, or Firefox
• Willingness and ability to learn other software programs as needed
• General Laboratory knowledge (use of equipment; pipetting; personal safety; general lab practices)
• Technical knowledge of Immunochemistry & ELISA testing
• Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices
• Ability to communicate technical information and problems with customers and co-workers
• Ability to learn new & existing instrumentation and software technology
• Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions
• Ability to manually run tests
• Diplomacy and tact in resolving issues with co-workers and customers, specifically lab technicians and department managers
• Ability to travel on short notice for periods of up to one week
• Must be able to coordinate own travel arrangement when traveling to customer sites
• Evaluate software and determine causes of malfunctions
• General technical and customer assistance
• Record data, make computations, analyze results, and write reports
• Calibrate test equipment and determine causes of equipment malfunctions
• Previous diagnostic instrumentation experience

• Must maintain a valid driver’s license with a satisfactory driving record
• Bachelor of Science degree in Engineering or a related field and at least 3 years previous work experience in a similar engineering position, or an equivalent combination of education and experience
• Previous experience working with customers and working remotely

Additional Information

Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Phoenix, AZ are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays