Customer Service Consultant

Job Description

• Integrate public relations and communications with customer service in order to create personalized brand experiences

• Engage with audience and manager a two-way channel of communication

• Create value-added focus through every product and service promoted during a campaign

• Quickly assess and resolve issues for both the consumers and clients

• Lead one of our client accounts, working with strategic marketing and sales professionals

• Identify consumers needs, wants, and purchase trends in given areas

• Help determine goals and priorities of a project

• Build sustainable relationships with potential leads through personalized interactions

• Manage multiple consumer accounts and ensure there is loyalty

• Learn the consumer acquisition process

• Coordinate and manage hosted PR events around various cities and untapped regions

• Create new relationships with consumers through genuine interactions

• Manage consumer information through a CRM system

Qualifications

Learn what it takes to assist brands with their overall reach and become solely responsible for growth in their client base! Candidates should possess the following skills in order to be successful in their role:

• Level of education: Degree

• Excellent interpersonal communication skills

• Minimum of 1-year sales/marketing/customer service experience with a proven track record of success or an attitude and willingness to learn.

• Ability to multi-task and execute flawlessly

• Knowledge of the local area and market trends

• Must be dependable and maintain excellent attendance and punctuality

• Ability to grow and adapt with the demand of our changing markets

Additional Information

Submit your resume and/or LinkedIn profile for your initial application. All interviews will be conducted remotely through Zoom.