Sr Process Improvemnt ManagerSeattle, Washington, United StatesNewAdministration/OperationsRequisition # 20020156Post Date 2 hours agoJOB SUMMARYStrategically manages internal and external client relationships while ensuring successful completion of projects led by a Process Improvement team. Provides oversight, direction, and guidance on highly visible and complex process improvement initiatives.ESSENTIAL DUTIES AND RESPONSIBILITIESOversees the work and entire scope of business processes and teams responsible for process improvement initiatives. Establishes performance objectives for department staff and monitors and reports on accomplishments.Maintains roadmap for department on future process improvement opportunities, and gain approval to allocate resources and budget appropriately. Inclusive of creating/reviewing new Scope of Work and adhering to compliance with the Master Service Agreement.Builds and maintains relationships with Leadership Teams across various locations. Acts as an advocate for services and added value of Process Improvement Team contributions.Manages issues and expectations across a broad range of skill sets and departments.Communicates with key stakeholders and senior leadership on project updates and escalated issues.Creates and maintains a risk management/mitigation plan, including the Disaster Recovery and Business Continuity plans.Ensures projects are completed within a given timeframe and budget. Responsible for setting/managing department deadlines and goals.Performs other duties as assigned.SUPERVISORY RESPONSIBILITIESManages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCEBachelor's degree (BA/BS) required plus a minimum of eight years experience with process improvement, project management or other related experience. Prior supervisory experience required.CERTIFICATES and/or LICENSESBlack Belt Lean Six Sigma Certification required.COMMUNICATION SKILLSAbility to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.FINANCIAL KNOWLEDGERequires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.REASONING ABILITYAbility to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.OTHER SKILLS and ABILITIESAdvanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products).SCOPE OF RESPONSIBILITYDecisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Develops, recommends, and implements functional operational programs and procedures. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.US Company ProfileAbout CBRE Group, Inc.CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.