02 Sep
Tech Customer Service
Illinois, Rosemont 00000 Rosemont USA

Responsibilities:

Handling email requests from clients within established service level agreements.

Follow pre-established guidelines and work-flow procedures on email responses.

Make outbound calls to customers to assist with software how-to questions around the process.

Troubleshoot issues customers may be experiencing with the Open Shop work-flow.

Provide feedback to leadership team on process improvements.

Assist our regular technical support reps with questions regarding the Open Shop work-flow.

Qualifications:

Customer Service Experience

Passion for technology/working with computers

About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.Location: Rosemont, IllinoisPosting ID: 7295811Pay Rate: US$14 - US$15 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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