$15.50 WFH Benefits Customer Service Representative

The RoleAs a Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone, or providing assistance through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.During our busy season you will be expected to work a 40 hour week and overtime when requested. During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.This is a seasonal role, however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity. All of our supervisors and managers started out as seasonal colleagues - will you be one?Key Responsibilities

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message

Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls

Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member

Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

Maintain and document complete and accurate call and case notes in a professional manner

Regularly participate in team meetings and training

You will spend the majority of your time assisting customers

Perform other duties as assigned

The RequirementsAbout YOU:You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time. You have patience, and the ability to listen and recognize the needs of our client members. You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emojis. You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message!HELPING PEOPLE - NO WEEKENDS - NORMAL Business HoursRequired

Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills

Ability to work in a structured environment - adhering, following protocols

High level attention to detail, multi-tasking, and ability to organize work

Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging

Ability to work autonomously in a self-paced, self-motivated team environment

Ability to understand and follow oral and written instructions

Ability to type 30 words a minute

Must have excellent attendance and be punctual to work

Experience working in a customer service environment

High School degree required

The following are a plus

Associate or Bachelors degree nice to have

Working knowledge of health and welfare and/or defined benefit pension plans

Experience working in a call center environment

Ability to read, write and speak Spanish

About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.Location: Richardson, TexasPosting ID: 7296300Pay Rate: Up to US$15.50 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.