Support Representative

THIS WILL BE A REMOTE POSITION Preferably candidates in the greater Ann Arbor area, or Michigan, or outside of Michigan if candidate pool dries up.Candidate will be responsible for the following: answering approximately 15-20 calls a day from customers. The calls will be from employees of auto body shop or insurance offices that use the client software and trouble shooting any questions/issues they are having with the product. Communicates issues clearly and effectively to clients all while documenting all customer interactions thoroughly. Goal is to handle all calls with a 1st call resolution mindset but If questions are too technical they will pass off technical questions and issues to Technical Support Representatives.Hours:8 hours shift between the times of 8am-8pmAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.Location: Pittsfield, MichiganPosting ID: 7295787Pay Rate: Up to US$17 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.