02 Sep
Developer Technical Support Engineer - Solutions Engineer Exec Advisor
California, Paloalto 00000 Paloalto USA

Description SHIFT: Day JobSCHEDULE: Full-timeYour

Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation

upon which we’re creating greater access to care for our members, greater value

for our customers, and greater health for our communities. Join us and together

we will drive the future of health care.This

is an exceptional opportunity to do innovative work that means more to you and

those we serve at one of America's leading health benefits companies and a

Fortune Top 50 Company.Developer Technical Support Engineer is responsible for programming on specific application subsets of

the company’s application portfolio, participating in all phases of the

development and maintenance life cycle, typically for an assigned business unit

or corporate department and utilizing various customer technology platforms. Primary duties may include, but are not limited

to:

Maintains active relationships with customers to

determine business requirements, leads requirements gathering meetings and

reviews designs with the business.

Leads efforts with Web and marketing team to

increase the presence of web products.

Owns the change request process and coordinates

with other teams as necessary.

Develops and owns list of final enhancements.

Develops and defines application scope and

objectives and supervises the preparation of technical and/or functional

specifications from with programs will be written.

Performs technical design reviews and code

reviews.

Ensures unit test is completed and meets the test

plan requirements, system testing is completed and system is implemented

according to plan.

Responsible for delivery of application

technology solutions and data information planning effort.

Coordinates and manages on-call support and owns

the system monitoring process.

Reviews and monitors initiatives for end to end

impact and coordination.

Participates in review and decision making for

enterprise solutions.

Qualifications Developer Technical Support EngineerRequired Skills

Set up, installation, and configuration to support all code drops from engineering

Learning new things quickly

Be able to explain technical concepts to developers at large

Communicating effectively with the customer and the team

Identifying problems or points of confusion

Take ownership of a customer’s problem and taking it to resolution

Research issues and effectively communicate findings

Identify where the customer is confused or unhappy

Ability to communicating by phone, email, text and chat

Write technical notes that explain common issues

Write sample code and sample docbots

Manage customer expectations

Know when to escalate complex issues

Brainstorming and ideating new appr

Requires an BA/BS degree in related field or technical institute training; 9 or more years experience; multi platform experience, expert level experience with business and technical applications; or any combination of education and experience, which would provide an equivalent background. Incumbent should also have the ability to mentor others, lead multiple or large projects and provide troubleshooting support. Demonstrated leadership skills in both business and IT context to drive teams to achieve results. Multi dimensional required. Multi database and/or multi language preferred.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.REQNUMBER: PS38762


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