Description SHIFT: Day JobSCHEDULE: Full-timeYour
Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation
upon which we’re creating greater access to care for our members, greater value
for our customers, and greater health for our communities. Join us and together
we will drive the future of health care.This
is an exceptional opportunity to do innovative work that means more to you and
those we serve at one of America's leading health benefits companies and a
Fortune Top 50 Company.Developer Technical Support Engineer is responsible for programming on specific application subsets of
the company’s application portfolio, participating in all phases of the
development and maintenance life cycle, typically for an assigned business unit
or corporate department and utilizing various customer technology platforms. Primary duties may include, but are not limited
Maintains active relationships with customers to
determine business requirements, leads requirements gathering meetings and
reviews designs with the business.
Leads efforts with Web and marketing team to
increase the presence of web products.
Owns the change request process and coordinates
with other teams as necessary.
Develops and owns list of final enhancements.
Develops and defines application scope and
objectives and supervises the preparation of technical and/or functional
specifications from with programs will be written.
Performs technical design reviews and code
Ensures unit test is completed and meets the test
plan requirements, system testing is completed and system is implemented
according to plan.
Responsible for delivery of application
technology solutions and data information planning effort.
Coordinates and manages on-call support and owns
the system monitoring process.
Reviews and monitors initiatives for end to end
impact and coordination.
Participates in review and decision making for
Qualifications Developer Technical Support EngineerRequired Skills
Set up, installation, and configuration to support all code drops from engineering
Learning new things quickly
Be able to explain technical concepts to developers at large
Communicating effectively with the customer and the team
Identifying problems or points of confusion
Take ownership of a customer’s problem and taking it to resolution
Research issues and effectively communicate findings
Identify where the customer is confused or unhappy
Ability to communicating by phone, email, text and chat
Write technical notes that explain common issues
Write sample code and sample docbots
Manage customer expectations
Know when to escalate complex issues
Brainstorming and ideating new appr
Requires an BA/BS degree in related field or technical institute training; 9 or more years experience; multi platform experience, expert level experience with business and technical applications; or any combination of education and experience, which would provide an equivalent background. Incumbent should also have the ability to mentor others, lead multiple or large projects and provide troubleshooting support. Demonstrated leadership skills in both business and IT context to drive teams to achieve results. Multi dimensional required. Multi database and/or multi language preferred.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.REQNUMBER: PS38762