Customer Care Representative I- PS38669
Vacancy expired!
Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the
foundation upon which we’re creating greater access to care for our members,
greater value for our customers, and greater health for our communities. Join
us and together we will drive the future of health care. This is an exceptional opportunity to do
innovative work that means more to you and those we serve at one of America's
leading health benefits companies and a Fortune Top 50 Company.Due to the current COVID-19
(coronavirus) pandemic, this position will require you to work remotely from
your home with the flexibility to return to a regular, in-office work
environment. As we continue to monitor guidance from CDC and state
officials there may be times you would need to report to the office on a
monthly or quarterly basis for team meetings or engagement activities.
As a Customer Care Representative you will act as a trusted advisor and
educator on health care related inquires. You will guide our
customers to a better healthcare experience, working every day to make
healthcare easy by the service you provide. If you want to be a part of this exciting team, make a
difference in someone’s life and help make healthcare easy, apply today! Here’s what
a typical day may look like:
From the
moment you login, you’ll be focused on proactively resolving our members and/or
providers questions and concerns using computer based resources to find answers
You will guide
members and providers with their healthcare needs by explaining benefits,
solving claim concerns, helping find a doctor via telephone calls, online chats
or e-mails.
You will
partner internally to create a seamless experience for our customers and
resolve potential issues.
Here’s what Anthem offers:
A career path with
opportunity for growth within 9 months.
Ability to obtain your
Associate’s or Bachelor’s degree paid for in full or further your education
with tuition reimbursement.
Affordable Health
Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off,
Holiday Pay
Quarterly incentive bonus
and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the
brightest from diverse
experiences, cultures, and backgrounds. The differences we each bring to the
table are a part of what makes our company so successful. Qualifications Must be able to work any 8 hour
shift between the hours of Monday through Friday 10:30am –7:00pmHourly rate: Based on experience
is between $14.34- $17.92Please check your email
regularly for correspondences inviting you to take an online assessment
High school diploma and 1
year of experience in customer service, including excellent communication both
verbal and written and problem solving skills; or any combination of education
and experience, which would provide an equivalent background.
A passion for serving
others with the ability to be empathetic and the desire to help resolve members
questions at the first point of contact
Must have a strong work
ethic and sense of responsibility for your team mates and our members,
demonstrated by the simplest things like being on time and available to meet
member’s needs
Ability to work from home with internet access and a
quiet and private work space
REQNUMBER: PS38669
Vacancy expired!