02 Sep
LensCrafters - Licensed Team Lead
California, Northridge 00000 Northridge USA

Requisition ID: 231905Store # : 000087 LensCraftersPosition: Full-TimeAt LensCrafters, we love eyes and we care about the people behind them.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years.With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.GENERAL FUNCTIONThe Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.MAJOR DUTIES AND RESPONSIBILITIESWhile working in Retail

Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.

Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.

Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.

Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.

Strives to achieve exceptional results with every customer and patient every time.

Serves as a responsible alternate store key holder.

Brings associate opportunities to the attention of management directly & in a timely manner.

Under current & valid state Opticianry license performs the following:

Provides expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription.

Adjusts and/or repairs eyewear as needed.

Presents and dispenses eyewear & creates a lasting impression.

Performs accurate digital measurements.

While working in Lab, if applicable

Custom fits glasses & precisely places prescription in lenses.

Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.

Edges & mounts only when needed & within company guidelines.

Ensures finished eyewear meets optical standards & customer requirements.

Ensures associates complete training & routinely conduct eyewear inspections with excellence.

Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.

Ensures approved safety programs are implemented & maintained consistently per standards.

Creates a safe working environment for all. Demonstrates safe work practices.

Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.


HS diploma/GED

1+ year experience

Current & valid state Opticianry license

Strong optical & retail experience

Knowledge of current optical theory & merchandise

Strong communicator & listener

Strong inter-personal skills

Strong basic math skills

Sales skills

Problem solving ability

Familiarity with cash register, computers & calculators

Leadership & training experience

Edging & mounting experience

Basic optics knowledge & optical measurement experience


LensCrafters Final Eyewear Inspector Certification

LensCrafters Quality, Fitting & Adjusting Program

Optical machinery/instruments experience

Customer service experience

AccuFit Digital Measurement System certification

Knowledge of current store merchandise & lens options

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner).We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

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