Funeral Arranger / Director (Honolulu)

WOOLSEY MEMORIAL SERVICES

Full Time

Location: Honolulu, HI

Reports to: Managing Funeral Arranger

Purpose: The primary role is to support and enhance the activities of the Managing Funeral Arranger and the company, including meeting with families to make cremation arrangements. The candidate must be proactive and a self-starter. Particular expertise is needed in understanding the various types of services and products offered by the company with specific and detailed knowledge of price lists, practices, purpose and values of the company. Excellent listening skills, genuine empathy, and a desire to help people while navigating the nuances of different personalities, cultures and faith’s is required.

Compensation: Depends on experience. This position is full-time 40-hours per week.

Experience:

Data entry skills

Phone skills

Face to face people skills

6 months + funeral industry experience

Teamwork skills

Ability to lift 75+ lbs

Job Description: The following are some of the primary roles and responsibilities:

Meet with at-need and near-need families to make cremation arrangements

Answer phones and send email updates internally and externally

Take inquiry calls during regular business hours and while on call as assigned

Assist Managing Funeral Arranger with logistical matters and follow-up items

Follow up calls and appointment scheduling

Data entry into company database, online and in excel reports

Monitor case file activity to ensure case file process is moving along at expected pace

Finalize and close out case files

Manage office supplies, industry specific products and collateral materials re-ordering

Support Managing Funeral Arranger with funeral arrangements and at networking events

Interface and follow-up with clients on industry related paperwork

Submit and follow up on orders with vendors

Provide marketing support

Fulfill requests for information

Monitor company website for submissions made

File documents

Runner of documents within the local area

Other duties yet defined as directed by Arranging Director or Company Operations Manager.

Training: An overview of mortuary functions and services provided is crucial in understanding how this support role fits into the overall business model. You will be shown how most facets of our business work including how funeral arrangements and services are conducted. The company will provide training for the candidate to become a funeral arranger for cremation services, enabling the candidate the ability to meet with families to make cremation arrangements.

Qualities: Desired qualities on which the Pacific Cremation Society Administrative and Care Coordination Assistant Position will be evaluated include:

Appearance/grooming

Compassion/Empathy

Initiative/Proactive

Verbal and Written Communication Skills

Multi-Tasking Skills

Paperwork Accuracy

Attention to Detail

Timely Completion of Assigned Tasks, Roles and Projects

Task Prioritization

Filing Alphabetically

Team Skills

Performance: Candidate will be evaluated on performance of the duties identified above on a quarterly basis.

The company is an equal-opportunity employer. New employees are evaluated every Quarter during their first year, and annually thereafter. Management prefers to promote from within, so every employee is encouraged to discuss advancement and career goals with his/her supervisor. This position is “at will,” meaning neither continued employment nor tenure is guaranteed.