Pharmacy Customer Service

Job SummaryProvides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patient's suggestions and complaints.Job Responsibilities (listed in order of importance and/or time spent)

Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient

Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.

Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition.

Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.

Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.

Complete other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations.

Hours:Must be open M-F 8:00am to 8:00pm and open to Saturdays between 8AM - 5PMQualifications:1 year of Customer Service ExperienceHigh School Diploma/GEDMicrosoft OfficeAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.Aerotek is acting as an Employment Agency in relation to this vacancy.Location: Westland, MichiganPosting ID: 7298888-1726Pay Rate: US$14 - US$15 per hour + Medical, Dental, Vision, 401kThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.