Customer Service Coordinator - Needed (Minneapolis)

Crew2, a subsidiary of Interior Logic Group, is a large installation company doing business with the largest home improvement retailer in the world. We're currently seeking an energetic, self-motivated and results-driven Customer Service Coordinator to join our customer-oriented team in Minneapolis, Minnesota!

Come and work for a company that values your skills and rewards you for them. We have great benefits and a full compensation package. Join an exciting and welcoming environment!

Job Summary:

This role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, developing and qualifying sales leads, and maintaining a data base. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score. This role reports directly to the Sales Manager of our Contact Center.

Responsibilities:

Customer Experience

Fields customer questions and concerns in a professional manner utilizing all resources available

Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer focused and well documented

Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes

Provides customers with production and service information

Schedules customer installations according to established processes

Makes post installation follow up calls ensuring the installation experience was one that delights customers

Routes customer calls to appropriate department or resource

Keeps informed of new processes and policies

Product Sales

Fields customer service inquires in a professional manner, and determines customer requirements and expectations

Develops, qualifies and effectively promotes products and services

Illustrates knowledge of features and benefits of various Crew2 programs

Presents pricing, credit and terms information in accordance with standard procedures

Creates a positive customer experience to help generate sales and repeat business

Maintains Complete and Accurate Records

Processes customer information accurately and according to process

Uses available tools for monitoring and tracking information

Contact Center Team Partnership

Participates in and supports the Contact Center Service Team in a way that allows people to be their best

Job Requirements:

Excellent communication skills – verbal and written

Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes

Customer focused; continuously seeks excellence and understands how to create it

Strong problem-solving experience and skill

Detail oriented with a high level of accuracy

Team player with the ability to multi-task

High school diploma or GED

Some sales experience preferred

Please apply through Interior Logic Group's website at https://interiorlogicgroup.candidatecare.jobs/jobpositions/preview/60578

Or through Indeed at https://www.indeed.com/rc/clk?jk=b247a251a11cdd49&fccid=e697109faf0a28c7&vjs=3