Ford Dealership Automotive Sales Associate

Welcome to Ed Butts Ford.

We’re conveniently located at 1515 N Hacienda Blvd, La Puente, CA 91744.

We serve the La Puente, Los Angeles, West Covina and San Gabriel Valley Area with one of the largest selections of new, used and certified pre-owned Fords.

We at Ed Butts Ford want to be the one-stop car shop for all your car needs.

This includes financing your vehicle.

Our financial experts are experienced and well-versed in providing leases and loans for almost any budget.

We’re sure we can find the right deal for you regardless of your past credit history.

Medical and Dental

Paid time off and vacation

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Responsibilities

Devote himself / herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership.

Coordinate with the sales manager to set and meet new and used sales quotas.

Meet the profit margin goals for vehicle sales.

Be polite and friendly and greet customers promptly.

Consistently follow the outlined sales process.

Utilize floor time effectively in meeting the customers needs and soliciting sales.

Determine each customer’s vehicle needs by asking questions and listening.

Demonstrate and test drive vehicles.

Verify that customers are qualified for their wants, needs, and ability to buy.

Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.

Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Understand the terminology of the automobile business and keep abreast of technology changes in the product.

Perform pre-delivery inspection and road test before delivery to customer.

Deliver vehicles to customers after purchase.

This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.

Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.

Understand equity and values, and be able to explain depreciation to customer.

Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.

Move and arrange display vehicles on showroom and on lot as directed by management.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Know and understand the federal, state and local laws which govern retail auto sales

Attend pertinent training and stay current with with sales department concerns and sales techniques.

Qualifications

Available to work flexible hours & weekends

High school diploma or the equivalent

Sales License (preferred)

Ready to hit the ground running on learning new product in’s & out’s

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

Valid state driver's license & clean driving record

Willing to submit to a pre-employment background check & drug screen