Security Operations Center Communication Specialist

Security Operations Center Communication SpecialistLocation: Vacaville, California

| Salary: $20.00

| Posted: 8 Sep 2020

| Closes: 8 Oct 2020| Job Type: Permanent & Full-time| Business Unit: US Secure Solutions

| Region / Division: North America| Reference: G4S/TP/L2985559/197281Apply nowJob Introduction:Hiring Now!PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center (SOC) Communication Specialist. As a SOC Communication Specialist, you will serve as the main point of intake, dissemination and escalation of information and issues as reported by employees, contractors, and outside agencies. During the time of disasters or special events the communication specialist will handle the real-time dissemination of information and serve as the main point of contact. The main duties are writing reports, answering and screening phone calls, updating tracking spreadsheets, CCTV video retrieval, downloading and copying to disk, access control troubleshooting and additional related duties as needed. The position is responsible for reporting to security management, supervisors and shift leads. G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.As a full time employee of G4S, you will be entitled to the following benefits:

Major Medical, Dental and Vision

Paid vacation

401K

Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

Critical Illness

Accident Insurance

Whole Life Insurance

Individual Short-Term Disability

Pre-Paid Legal Services

Identity Theft Services

Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

RxCut Pharmacy Discount Program

Doctor on Demand

Qualsight LASIK Savings

Perks at Work: G4S Employee Discount Program

Alliant Credit Union

Purchasing Power

Active & Fit: G4S Fitness Center Membership

FinFit: Financial Wellness Program

DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.#SNFRole Responsibility:Specific Duties and Essential Functions

Working with office management, supervisors and team of operators; ensure security management is apprised of all significant and unusual events in real-time, and documentation is maintained

Writing factually accurate incident reports and communications; up-channeling the information as needed

Intake and dissemination of information and communications for both emergency and non-emergency situations

Handling corporate communications, calls-for-service, radio dispatch, phone, and email correspondence

Answering customer service related calls and either resolves them personally or refers to the appropriate individual/department

Updating current tracking spreadsheets and creating new spreadsheets as needed

Access control troubleshooting

Perform other tasks and duties of a similar nature and scope as assigned

The Ideal Candidate:Education, Licenses and Certifications Required

Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

Must possess a minimum of two (2) years of professional security operations experience

Skills Required

Proficient computer skills including Microsoft Office

Effective oral and written communication skills

Active listening skills

Ability to assess and evaluate situations effectively

Ability to identify critical issues quickly and accurately

Attention to detail

Other

Must be at least 18 years old or the minimum age required by the state, if higher

Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

Subject to a drug screen to the extent permitted by law

Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and EnvironmentEnvironment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heatMajor activity: Office environment, writing reports, disseminating information, customer service, speaking, listening, observingPhysical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.About the Company:EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender IdentityG4S is an Equal Opportunity/Affirmative Action Employerand an Alcohol- and Drug-Free WorkplaceG4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices