09 Sep
Wireless Internet Installer/Technician
Washington, Kennewick-pasco-richland 00000 Kennewick-pasco-richland USA

Vacancy expired!

Desert Winds Wireless is a rapidly growing locally owned wireless internet service provider. We are currently looking to hire an internet service technician to provide technology support/services to our residential and small businesses customers as well as service our towers.

Why You Should Work at Desert Winds Wireless?

We have a great team culture of people who love what they do and work hard

Reliable Internet is key to education, work opportunities and socializing with friends – we are one of the only local operators that support our community’s internet needs

You will receive training, and support from your leadership team

If you want to be surrounded by people who are happy at work, and will support you in your job day to day, then this is a great place for you!

Core Responsibilities:

● Determine areas of problems with customer premises or network equipment.

● Home network setup including: Wireless configuration for all operating systems including Windows, iOS, OSx, and Android, Windows network configurations on XP, Vista, and 7, Router configuration, Game consoles, iPads and other tablets, Wireless printers

● Diagnose and resolve network hardware, wiring, routing, Access Point, CPE, Backhauls and similar equipment.

● Properly document all service calls

● Represent company in a professional and ethical manner

● Maintain high level of customer satisfaction with focus on first call resolution

Qualifications:

● Knowledge of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)

● Basic experience with hand tools needed to complete installations as well as repairs.

● Previous experience in a customer service environment

● Valid Driver’s Licenses with a Good driving record (must provide copy of MVR)

● (preferred) Previous experience with installation and service of Wireless Internet and/or Satellite hardware and infrastructure

● (preferred) Previous experience with tower climbing and tower fall and rescue certification

Other Desired Skills:

● Excellent written and oral communication skills

● Ability to learn new technical concepts quickly

● Excellent customer interaction skills

● Strong organizational and multitasking skills

● Ability to problem-solve

● Ability to follow written instructions

Applicant must be able to lift up to 80 lbs for this role.

Vacancy expired!


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