Loan Processor

Overview

East West Bank is currently seeking a Loan Processor is responsible for reviewing loan applications for completeness and accuracy, verifying supporting income, asset and liability documentation.

The applicant is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers, since this position is their main point of contact.

Responsibilities

Processes loan applications for Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed in order to complete loans)

Uses knowledge of title conditions to work with Mortgage Loan Officers, escrow / title, and customers to resolve pending conditions and stipulations

Obtains and reviews documents for compliance with loan conditions with the Mortgage Loan Offers (i.e., coordinates with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation, complete loan submissions and perform closings)

Maintains system accuracy, issues proper disclosures as required by federal regulatory compliance and reviews rate lock and point objectives for accuracy

Performs other duties as assigned

Qualifications

Minimum 5 years of Experience in mortgage loan processing

At least 5 years of computer experience, preferable with automated origination system.

Knowledgeable of Encompass software is a plus.

Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience

Excellent organizational skills (ability to prioritize) preferred

Excellent written and verbal communication skills preferred

Solid analytical and problem solving skills preferred