11 Sep
Customer Service Coordinator - Transplant Support Services, Full-time (40 hours), Days
Illinois, Usil 00000 Usil USA

Vacancy expired!

Job Description

· Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patient’s First service standards.

· Interacts with various hospital departments and physician’s offices to effectively direct patients through the NMH system in a patient/customer friendly manner.

· Politely and promptly answers and appropriately triages department telephone calls.

· Enters laboratory and diagnostic testing orders on NMH computer systems.

· Schedules patients for physician and hospital encounters using the Cadence scheduling system.

· Correctly identifies and collects patient demographic information in accordance with hospital standards.

· Coordinates patient referrals, insurance referrals and consultations.

· Maintains department medical record systems.

· Distributes department correspondence.

· Coordinates department billing procedures and enters patient charges via the NMH Patient Management/Patient Accounting system.

· Encourages teamwork through interdepartmental communication.

· Identifies potential problems and notifies the manager.

· Organizes paperwork for patients by gathering the necessary materials and monitoring progress.

Additional Functions

· Provides administrative support to area managers, assisting with quality management reporting, records management, research reports and other department projects as requested.

· Performs other duties as assigned.

Qualifications

- Required

· High school diploma

· Minimum of one year experience in customer service or patient relations

· Excellent interpersonal verbal communication skills

· Excellent problem solving skills

-Desired

· Degree or additional training in business, communication or healthcare

· Computer data-entry/typing experience

· Experience in a healthcare setting.

· Experience with automated patient scheduling.

· Bilingual language skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Vacancy expired!


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