Customer Service Coordinator - Transplant Support Services, Full-time (40 hours), Days
Vacancy expired!
Job Description
· Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patient’s First service standards.
· Interacts with various hospital departments and physician’s offices to effectively direct patients through the NMH system in a patient/customer friendly manner.
· Politely and promptly answers and appropriately triages department telephone calls.
· Enters laboratory and diagnostic testing orders on NMH computer systems.
· Schedules patients for physician and hospital encounters using the Cadence scheduling system.
· Correctly identifies and collects patient demographic information in accordance with hospital standards.
· Coordinates patient referrals, insurance referrals and consultations.
· Maintains department medical record systems.
· Distributes department correspondence.
· Coordinates department billing procedures and enters patient charges via the NMH Patient Management/Patient Accounting system.
· Encourages teamwork through interdepartmental communication.
· Identifies potential problems and notifies the manager.
· Organizes paperwork for patients by gathering the necessary materials and monitoring progress.
Additional Functions
· Provides administrative support to area managers, assisting with quality management reporting, records management, research reports and other department projects as requested.
· Performs other duties as assigned.
Qualifications
- Required
· High school diploma
· Minimum of one year experience in customer service or patient relations
· Excellent interpersonal verbal communication skills
· Excellent problem solving skills
-Desired
· Degree or additional training in business, communication or healthcare
· Computer data-entry/typing experience
· Experience in a healthcare setting.
· Experience with automated patient scheduling.
· Bilingual language skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!