Growth Potential-Admin Customer Service Assistant (Seattle/Shoreline Area)
Vacancy expired!
Do you want to work in a fast paced position where you will never be bored?
We are seeking an Administrative Customer Service Assistant to join our team! We are a family owned, growing Handyman and Construction company. We love our team members and when we win you win!
We are looking for a go-getter. We need a self starter who is not afraid of multi-tasking or hard work and is interested in growth potential. This is a part-time role that has the potential to grow into full-time. Hours are 4 hours a day, 5 days a week with Thursdays and Sundays off. Can potentially be flexible with times. Work will be remote with potentially some in person meetings at our Home Base in Shoreline.
You will be responsible for helping customers by providing product and service information and resolving issues in addition to many other responsibilities as listed below.
Responsibilities:
Handle customer inquiries and complaints via phone and email
Provide detailed information about our services
Create estimates and invoices using our provided formulas and procedures
Answer customer and team member questions
Walk customers through our booking and payment processes
Troubleshoot and resolve issues and concerns among customers and team members in the field
Document and update customer files based on interactions
Develop and maintain a knowledge base of the evolving services and company procedures
Create and implement bookkeeping systems
Create and maintain budgets
Assist with time card approvals and employee management
Social media creation, marketing and management
Ad and marketing creation and design
Personal assistant services for owners
​Qualifications:
Previous experience in Customer Service, Sales, Office, Administrative, or other related fields - if you have the ability that's what matters
Technologically savvy and eager to continuously learn and improve on our app and web services and systems
Clean and professional social media and online presence
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Friendly and upbeat personality
Ability to keep calm with challenging customer situations or in a fast paced environment
Excellent written and verbal communication skills
Compensation:
Pay is $20-$25/hour depending on experience and qualifications with 20 scheduled hours per week. Potential to turn into full time 40 hours per week. Pay raise and growth potential.
Weekly performance bonus compensation structure. Up to a $100 bonus weekly. We want you to be in charge of your income and career here with us and plan on issuing raises and/or benefits as we grow.
To apply please email your resume and why you believe you are a great fit for this position. Tell us why you are a tiger not a turkey. You can also call Lauren. She will be conducting phone screens and interviews this week.
We look forward to hearing from you.
Vacancy expired!