Scheduling Specialist

Be a part of something bigger, and join our team as a Medical Scheduling Specialist and help transform lives through remarkable customer service. As a Scheduling Specialist, you will be the first point of contact for patients and referring professionals answering phones, scheduling appointments, and managing faxes. This position is 9:30am-6:00pm, Monday to Friday with a rotational Saturday.CDI delivers quality patient-centered care, showing in words and actions the true meanings of our core values of accountability, compassion, drive, excellence and integrity. You will play an important part in that process by answering phones and handling calls in a professional and timely manner. You will actively listen to customers' needs on the telephone, and show empathy to every patient you speak with.ESSENTIAL DUTIES AND RESPONSIBILITIES: Creates a positive experience for every customer, every day by believing in and practicing The Experience(85%) Scheduling

Answers phones and handles calls in a professional and timely manner

Maintains positive interactions at all times with patients, referring offices and staff

Schedules patient examinations according to existing company policy

Ensures all appropriate personal, financial and insurance information is obtained and

recorded accurately

Daily responsibility for calling and scheduling as many patients for whom the Company

currently has orders

Ensures all patient data is entered into information systems completely and accurately

Ensures patients are advised of financial responsibilities, appropriate clothing,

preparation kits, transportation and/or eating prior to appointment

Communicates to technologists any scheduling changes in order to ensure highest

patient satisfaction

Maintains an up-to-date and accurate database on all current and potential referring

physicians

Obtains and enters new referring physician information in computer system data base

and passes along to marketing for follow up

Understands how and when to roll phones on and off answering service

Alerts other clinics of phone problems that are passed along to your clinic

Handles overflow calls for other centers within market to ensure uninterrupted exam

scheduling for referring offices

Arranges transportation and hotel accommodations for patients when appropriate

Provides back up coverage for front office staff as requested by supervisor (i.e., rest

breaks, vacations and sick leave)

(10%) Insurance

Pre-certifies all exams with patient's insurance company as required

Verifies insurance for same day add-ons

Uses knowledge of insurance carriers (example Medicare) and procedures that require

waivers to obtain authorization if needed prior to appointment

(5%) Completes other tasks as assignedRequired:

High school diploma or equivalent

Microsoft Office Suite experience

Proficient with using computer systems and typing

Must be able to handle multi-level phone system with a high volume of calls at one time

Preferred:

1-2 year customer service experience

Medical terminology and previous clinical business office experience

Bilingual

Be a part of something bigger join our team in transforming lives through remarkable service. CDI is a national provider network of medical imaging and related services. Through our collection of partnerships, we deliver our trademark customer service and high-quality services to enhance patient care in more than 35 states, offering a wide range of screening, diagnostic and interventional procedures that complement each community's needs.CDI is an EO Employer/Vets/Disabled.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled