Pathways Vermont Support Line Operator - 2nd Shift (Burlington)

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color. The Company: Pathways Vermont is a dynamic nonprofit agency whose mission is to end homelessness and provide innovative mental health alternatives.The Role: The Support Line operator provides phone service that is free, confidential and non-judgemental to Vermonters. The Support Line is staffed by individuals who acknowledge that they have experienced a broad range of struggles of their own and are willing to be open about them.​ Serves: All Vermonters over the age of 18 Supervised by: Support Line Team LeadHours: 3 PM - 11 PM Friday-TuesdayLocation: Offices in Burlington and Barre. Potential work from home at this time.Responsibilities:

Provide safe, confidential, non-judgmental service to Vermonters who call and/or text the Support Line

Interact with callers using a “peer” approach as taught in the Intentional Peer Support (IPS) model and other training provided by Pathways

Communicate via email, chat, or text with co-workers and supervisors

Participate in ongoing training, skills building and team building including team meetings, core competencies, co-reflections, etc.

Complete online data collection after each call accurately and completely

Qualifications:<

Experience with mental health, substance use and/or other life challenges, and a willingness to support others utilizing a “peer” model of service

Excellent interpersonal and communication skills

Self-motivation and ability to work independently or as part of a team

Moderate computer literacy skills; experience with Google Suite preferred

Ability to communicate effectively both orally and in writing

Familiarity with VoIP phone system and other online communication tools preferred

High school degree or comparable work experience

Reliable transportation to and from place of work

Availability to work holidays

Availability to work between 3pm-11pm

Ability to work weekends

Working Conditions/Physical Demands:

Occasional stooping, kneeling, crouching, reaching, pushing, or pulling, to participate in office cleaning, and equipment problem solving

Frequent operation of a computer and other office machinery including frequent typing

Frequent talking and listening in participation of exchanging ideas through spoken word and receipt and giving of detailed information through oral communication

Moderate reading responsibilities

Rarely lifting and carrying up to 20 pounds (i.e. assisting with office cleaning and equipment maintenance)

Occasional exposure to high levels of noise and persons who are upset, angry or in an extreme state

Compensation:

100% FTE, hourly employee

35 hour work week

$15/hour

Benefits:

Medical, dental and vision insurance

Long Term Disability/Life Insurance

Paid Time Off (accrual of 210 hours per year to start)

All-Staff days off

403(b) Retirement Savings Plan

Employee Assistance Program

Longevity Recognition Rewards

To apply send cover letter and resume to employment @ pathwaysvermont.org