Director, Group Operations

OVERVIEW OF POSITION:The Director, Group Operations is accountable for overseeing the management of multiple health centers (Sites) in a designated community (Pod). Responsibilities include:

Strategic, financial and operations management;

Strategic growth and patient retention;

Patient care coordination, patient satisfaction and clinical outcomes;

Teammate management; and

Risk management, audit and compliance

Full accountability for non-clinician teammates within assigned Pod, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions and termination. Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Pod in conjunction with Pod Physician Lead and other clinician or non-clinician teammates. Provide effective leadership to managers, supervisors and teammates in overseeing the delivery of quality, cost-effective patient care.ESSENTIAL FUNCTIONS:

Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer

Develops, implements, monitors and ensures adherence to policies and procedures for HCP and its Group Model sites and pod based/regionally based programs

Implements and manages budgets for all accountable departments, functions and sites within the pod. Researches and monitors budget variations

Develops and executes market growth strategies for accountable sites within the pod

Assists the Senior Director, Group Operations in the development, coordination and implementation of the regional budget, business plans and operational activities including clinician/ops review to drive clinical and financial performance

Leads special projects and initiatives specific to the Community or across Communities

Works closely with the Regional Accountable Team (RAT) to monitor and report metrics such as resource utilization, patient satisfaction, HCC, PFP and STAR and enacts plans to improve efficiencies and reduce expenses

Works closely with the RAT to enhance regional provider satisfaction, productivity and performance

Implements plans to continually enhance services provided by accountable departments and functions

Evaluates opportunities, makes recommendations and oversees expansion projects within the pod and in surrounding communities

Provides input and feedback to the RAT as it relates to initiatives and programs that promote excellence in the Group operational services and implements those that are approved

Directs and coordinates community group operations activities within the pod

Manages relevant hospital partnerships (including conducting JOCs) and maintains/grows specialist networks

Works closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timely

Identifies opportunities for improvement within the Group Model Sites and brings forward proposals to the RAT incorporating solutions

Collaborates with the physician leadership of the Group Model to garner support for operational initiatives and obtains feedback on what initiatives will be most successful and works closely to implement and monitor programs

Manages direct reports to ensure that they are meeting performance expectations; mentor, coach and counsel as necessary

Provides guidance in professional development activities and goals

Assists, facilitates and leads committees, teams and projects at the direction of the Senior Director, Group Operations

Works to promote teamwork, collaboration, implementation of best practices across all communities within the region

Collaborates with colleagues in other regions to improve performance and coordinates activities to ensure goals of HCP are met

Develops, implements and measures adherence to policies and procedures

Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Performs additional duties as assigned

EDUCATION:

Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college

Master’s degree in Health Care Administration, Business Administration or Nursing preferred

EXPERIENCE:Minimum:

Over 5 years and up to and including 10 years of relevant work experience preferably in healthcare

Medical group or IPA operations management experience preferred

Experience in managed care organizations preferred

KNOWLEDGE, SKILLS, ABILITIES:

Computer literate

Proficient in Microsoft Office applications

Proven leadership abilities

Excellent verbal and written communication skills

Ability to work cooperatively with peers and subordinates

Ability to act professionally under pressure

What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.