10 Sep
Healthcare Navigator
California, Elcajon 00000 Elcajon USA

Vacancy expired!

Healthcare NavigatorJob DetailsLevelExperiencedJob LocationSSVF - Shallow Subsidy - El Cajon, CAPosition TypeFull TimeEducation Level4 Year DegreeSalary RangeUndisclosedTravel PercentageUp to 50%Job ShiftDayJob CategoryHealth CareAbout Us:For more than 120 years, Volunteers of America has been the charity to step forward and help the most vulnerable in communities across the United States. Volunteers of America, Southwest inspires hope through its ministry of service by providing individuals and families with the tools they need to improve their quality of life. We operate twenty- eight human service programs in the areas of education and social development of young children, treatment and rehabilitation, housing, veterans and aging services. Each year, more than 13,000 lives are changed through our services. Our programs are located in San Diego, Imperial, Riverside and San Bernardino Counties. To learn more, visit us online at www.voa-swcal.org.The Healthcare Navigator position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care.This position provides case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team.

Knowledge of social service resource systems and self-help intervention strategies.

Independently counsel populations of mental health, substance abuse, homeless individuals

Knowledge and skills in handling substance abuse and mental health issues.

Knowledge of public benefits and financial resources available in the community.

Ability to successfully develop relationships utilizing motivational interviewing techniques.

Crisis intervention and conflict resolution skills, including the use of motivational interviewing, harm reduction approach, and trauma-informed care.

Knowledge of family budgeting and money management.

Thoroughness and accuracy with data collection, entry, and quality control in a web-based database.

Patience/tolerance and tact/diplomacy.

Knowledge of family budgeting and money management.

Clear/firm-yet-flexible boundaries, consistent energy level, and positive demeanor.

Thoroughness and accuracy with data collection, entry, and quality control in a web-based database.

Professionalism: high level of integrity and strong ethical values show the capacity to maintain the highest standards of confidentiality with all records, including organizational and individual information.

Strong oral/written communication and listening skills.

Self-motivated and accountable for work time and other agency resources.

Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality, and applies feedback to improve performance.

Well organized: able to effectively manage multiple assignments to meet project deadlines.

Familiar with health care systems, specifically within the Veteran’s Health Administration / VA.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES:

Conducts assessment of the Veterans in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.

Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.

Work closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel.

Work within the SSVF team to provide timely, appropriate, Veteran centered care equitably.

Work collaboratively with the healthcare team and Veteran to identify and address system challenges for enhanced care coordination as needed.

Non-clinical Assessments

Conducts assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others. The purpose of the assessment is to understand the Veteran’s situation, potential barriers to care, the causes, and the impact of such barriers on the Veteran’s ability to access and maintain health care services.

Assessments should highlight the Veteran’s strengths, limitations, risk factors, and internal/external supports and service needs in order to optimize the Veteran’s ability to access and maintain health care services.

Initial assessments will be completed as specified by the policy of the SSVF grantee and may be accomplished through virtual technology.

Healthcare Team and Veteran Communication

Work closely with Veterans to assist them in communicating their preferences in care and personal health-related goals, in order to facilitate shared decision making of the Veteran’s care.

Serve as a resource for education and support for Veterans and families, and help identify appropriate and credible resources and supports tailored to the needs and desires of the Veteran.

Participate as needed in the development of the Veteran’s care plan, with emphasis on community services, outreach, and referrals needed for the Veteran.

Review care plan goals with Veteran and conduct regular non-clinical barrier assessments, and provide resources and referrals to address barriers as needed.

Periodically review the effectiveness of resources and make modifications as needed.

Monitor the Veteran’s progress, maintains comprehensive documentation and provides information to the treatment team members when appropriate.

Use precise language to communicate recommendations to support the Veteran and family members or caregivers, as well as identify questions Veterans and their families may have about their treatments.

Specialized Case Management and Care Coordination

Provide comprehensive case management and care coordination across episodes of care—acting as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.

Coordinate services with other organizations and programs to assure such services are complementary and comprehensive; directing activities to maximize effectiveness and continuity of care for the Veteran.

Serve as a liaison to VA and community health care programs, and represent the SSVF program in contacts with other agencies and the public.

Assist in coordinating supportive and additional services with the Veteran, which includes linking Veterans and caregivers to supportive services, which include, but are not limited to, housing, financial benefits, and transportation—in collaboration with their SSVF Housing Case Manager.

Serve as the subject matter expert on community resources related to the needs of the Veteran.

Health Education

Assist in identifying the Veteran and family’s health education needs and provide education services and materials that match the health literacy level of the Veteran.

Provide ongoing education and support as needed to the Veteran and family members.

Interdisciplinary collaboration, coordination, and consultation

Collaborate with other disciplines involved in providing care to the Veteran.

Regularly consult with other team members and appropriately assess and address the needs of the Veteran.

Understand the different roles within the interdisciplinary team and acts within professional boundaries.

Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws, and agency policies (i.e., critical incident reporting, HIPPA, Duty to Warn).

Administrative duties and systems improvement

Assist in developing policies and procedures related to this specialty and the program.

Maintain accurate and detailed case notes.

Enter relevant data into HMIS and other digital platforms on time.

Provide subject matter expert consultation to staff and community providers on the specialty area of practice.

Develop evaluation components and outcomes indicators and report those evaluation results to VA and organizational leadership

Master’s Degree in Social Work

2-3 years’ experience in the field of health care.

Experience working with low income and/or homeless populations.

Proficient computer skills, including Microsoft Office Suite (Outlook, Word, and Excel)

Proficient typing skills.

Ability and willingness to work flexible hours to accommodate participants available during the evening or on weekends.

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Must successfully pass a criminal background check.

EOE Online application only. This Employer participates in E-Verify.

Vacancy expired!


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