General Manager for Attractions

Job Number 20051309Job Category Rooms and Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPBrand Gaylord HotelsSchedule Full-timeRelocation? YesPosition Type ManagementStart Your Journey With UsGaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.JOB SUMMARYResponsible

for the overall operation of Soundwaves an indoor/outdoor waterpark,

to include Guest Experience, Food & Beverage operations,

Entertainment, Swimming, Water Safety and Sales. Position

monitors the development, implementation and execution of Soundwaves

business strategies. This includes the attraction service strategy, brand

initiatives, operational budget and sales strategies. The position verifies the

food and beverage and culinary operations meets the attraction’s target

customer needs, and ensures STAR satisfaction. Grows revenues and maximizes the

financial performance of the attraction. Develops and implements the attraction

and brand wide strategies that deliver products and services to meet or exceed

the needs and expectations of the target customer, STARS and provides a return

on investment.CANDIDATEPROFILEEducationand Experience

High school diploma or GED; 6 years experience in water park management, food

and beverage, culinary, event management, or related professional area.OR

2-year degree from an accredited university in Food Service Management, Hotel

and Restaurant Management, Hospitality, Business Administration, or related

major; 4 years experience in food and beverage, culinary, event management, or

related professional area.COREWORK ACTIVITIESManagingDay-to-Day Operations

Develops a food and beverage operating and entertainment strategy that is

aligned with the attraction’s business strategy and leads its execution.

Monitors the daily food and beverage, entertainment and ensures compliance with

all policies, standards and procedures.

Verifies staffing levels compliment positive guest service, meet operational

needs and financial objectives.

Develops and monitors an effective financial accountability strategy for

equipment and supplies.

Supervises an effective sanitation and risk assessment program.Developingand Maintaining Food and Beverage/Culinary Goals

Sets expectations and holds food and beverage, entertainment and leadership

team(s) accountable for demonstrating desired service behaviors.

Reviews financial reports and statements to determine how food and beverage is

performing against budget.

Makes recommendations for funding of food and beverage equipment, entertainment

and renovations in accordance with brand business strategy.

Works with food and beverage and leadership team to determine areas of concern

and develops strategies to improve the department’s financial performance.

Establishes challenging, realistic and obtainable goals to guide operation and

performance.Developingand Maintaining Budgets

Develops and manages entrance fee revenues, food and beverage and entertainment

budget.

Monitors the department’s actual and projected sales to ensure revenue goals

are met or exceeded and opportunities are identified and addressed.

Verifies cash control and liquor control policies are in place in food &

beverage areas and followed by all related employees.

Focuses on maintaining profit margins without compromising guest or employee

satisfaction.LeadingFood and Beverage/Culinary Team

Utilizes interpersonal and communication skills to lead, influence, and

encourage others; advocates sound financial/business decision making;

demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team

members.

Achieves or exceeds goals including performance goals, budget goals, team

goals, etc.

Serves as a role model to demonstrate appropriate behaviors.

Develops means to improve profit, including estimating cost and benefit,

exploring new business opportunities, etc.

Identifies opportunities to increase profits and create value by challenging

existing processes, encourages innovation and drives necessary change.

Verifies that regular, on-going communication occurs in all areas of food and

beverage (e.g., pre-meal briefings, staff meetings, culinary team), and

entertainment.

Establishes and maintains open, collaborative relationships with direct

reports. Ensures direct reports do the same for their teams.

Identifies the developmental needs of others and coaches, mentors, or otherwise

helps others to improve their knowledge or skills.

Stays aware of market trends and introduces new food and beverage products and

entertainment to meet or exceed customer expectations, generate increased

revenue and ensure a competitive position in the market.EnsuringExceptional Customer Service

Provides services that are above and beyond for customer satisfaction and

retention.

Improves service by communicating and assisting individuals to understand guest

needs, providing guidance, feedback, and individual coaching when needed.

Reviews findings from comment cards and guest satisfaction results with food

and beverage team and ensures appropriate corrective action is taken.

Reviews comment cards, guest satisfaction results and other data to identify

areas of improvement.

Empowers employees to provide excellent guest service.

Estimates cost and benefit ratio, maintaining balance between profit and

service satisfaction.

Shares plans to take corrective action based on comment cards and guest

satisfaction results with property leadership.Managingand Conducting Human Resource Activities

Provides guidance and direction to subordinates, including setting performance

standards and monitoring performance.

Coaches and supports food & beverage, entertainment, Housekeeping,

Engineering and Sales leadership teams to effectively manage wages, food &

beverage cost and controllable expenses (e.g., restaurant supplies, uniforms,

etc.).

Hires food & beverage leadership team members who demonstrate strong

functional expertise, creativity and entrepreneurial leadership to meet the

business needs of the operation.

Sets goals and expectations for direct reports using the performance review

process and holds staff accountable for successful performance.

Clearly communicates expectations and objectives to subordinates; subordinates

are also open to raise questions and/or concerns.AdditionalResponsibilities

Informs and/or update the executives, the peers and the subordinates on

relevant information in a timely manner.

Provides information to supervisors, co-workers, and subordinates by telephone,

in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and

solve problems.MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture. Marriott International does notdiscriminate on the basis of disability, veteran status or any other basisprotected under federal, state or local laws .